Senior Systems Support Engineer

dawarconsulting; Pleasanton (CA); On-site; USD 92,000 - 125,000; Full time

Job summary

dawarconsulting seeks a Senior Systems Support Engineer in Pleasanton, CA to support laboratory instruments, software, and networked systems across R&D and Clinical Operations. This long-term contract role emphasizes hands-on installation, qualification, maintenance, and troubleshooting.

The role covers networking, IP addressing, Fortigate firewalls, VLANs, switches, routing, DNS, DHCP, and provides onsite and remote IT support. Documentation and IQ/OQ activities are required in FDA/ISO contexts.

Qualifications

• 5+ years of experience supporting medical/laboratory equipment and/or networked systems.
• Hands-on networking experience with IP addressing, VLANs, switches, routers and firewalls.
• Direct experience configuring Fortigate or similar firewall/network security appliances.
• Working knowledge of TCP/IP, DNS, DHCP, VPN, and firewall rules.

Responsibilities

• Install, relocate, deinstall, qualify and perform maintenance on laboratory instruments.
• Troubleshoot hardware, software and network connectivity; perform root-cause analysis.
• Manage IP addressing and connectivity for networked laboratory instruments.
• Configure and troubleshoot Fortigate firewalls, VLANs, switches, routing, DNS/DHCP.
• Provide onsite and remote IT/networking support for R&D and lab environments.
• Manage service requests and triage issues through ServiceNow.
• Document service, maintenance and qualification activities in equipment systems.
• Execute IQ/OQ qualification activities and align with FDA/ISO requirements.
• Provide technical guidance and training as expertise grows.

Skills

IP addressing

Subnetting

VLANs

Switches

Routers

Firewalls

Fortigate

TCP/IP

DNS

VPN

Education

Associate degree in Electrical/Electronic Engineering, Computer Science, IT/Networking

Tools

ServiceNow

Job description

Our client, a world leader in life sciences and biotechnology, is looking for a “Senior Systems Support Engineer" based in Pleasanton, CA.

Job Duration: Long Term Contract (Possibility Of Extension) Pay Rate : $79/hr on W2 Company Benefits: Medical, Paid Sick leave, 401K Travel: Local travel to Santa Clara, CA as needed

Job Overview

Seeking a Senior Systems Support Engineer to support laboratory instruments, software, and networked systems used across R&D and Clinical Operations. This role has a strong focus on networking and connectivity, along with hands‑on instrument installation, qualification, maintenance, and troubleshooting.

Key Responsibilities

• Install, relocate, deinstall, qualify, and perform preventive maintenance and repairs on laboratory instruments and systems.
• Troubleshoot instrument hardware, software, and network connectivity issues and perform root‑cause analysis.
• Manage IP addressing and connectivity for networked laboratory instruments.
• Configure and troubleshoot Fortigate firewalls, VLANs, switches, routing, DNS/DHCP, and related network infrastructure.
• Provide onsite and remote IT/networking support for R&D and laboratory environments.
• Manage service requests and coordinate/triage issues through ServiceNow.
• Document service, maintenance, and qualification activities accurately in equipment management systems.
• Execute and support IQ/OQ qualification activities and work within applicable FDA/ISO requirements.
• Provide technical guidance and training to team members as expertise develops.

Required Qualifications

• Associate degree in Electrical/Electronic Engineering, Computer Science, IT/Networking, or equivalent experience.
• 5+ years of experience supporting medical/laboratory equipment and/or networked systems in R&D, hospital, or clinical laboratory environments.
• Hands‑on experience with IP addressing/subnetting, VLANs, switches, routers, and firewalls.
• Direct experience configuring and troubleshooting Fortigate or similar firewall/network security appliances.
• Working knowledge of TCP/IP, DNS, DHCP, VPN, and firewall rules.

Preferred

• Preferred Networking certification such as CCNA, Network+, or Fortinet certification.