Senior Systems Services and Support Analyst

Fidelity Investments Inc.; Jersey City (NJ); Hybrid; USD 76,000 - 144,000; Full time

Job summary

An established industry player is seeking a Support Analyst to join their Prime Brokerage Team. This role offers an exciting opportunity to engage with product and technology teams, ensuring high-quality solutions for the custody business. You will leverage your expertise in software engineering, cloud-native architectures, and application support to drive results. Collaborate across teams, lead scrum initiatives, and contribute to innovative projects in a hybrid work environment that values flexibility and teamwork. If you're passionate about technology and looking to make a meaningful impact, this position is perfect for you.

Benefits

Health Care

Retirement Plans

Paid Time Off

Parental Leave

Charitable Matching

Educational Assistance

Qualifications

• Hands-on experience in software engineering and cloud-based systems.
• Experience in application support and database development.

Responsibilities

• Support engineering for financial applications and database development.
• Lead scrum teams and coordinate with stakeholders for project success.

Skills

Database Design and Development

Unix Shell Scripting

Python

AWS Tools

Application Support

Leadership Skills

Communication Skills

Agile Methodologies

Automation Implementation

Cybersecurity Guidelines

Tools

Jira

Jenkins

uDeploy

Job description

Job Description:

The Team

The Prime Brokerage Team within Fidelity Institutional Technology (FIT) is seeking a Support Analyst to help build and maintain high-quality products and solutions for the custody business. The ideal candidate will have hands-on experience in software engineering, particularly in building cloud-based systems using modern, scalable, and resilient cloud-native architectures (Containers and Serverless). This role involves partner and stakeholder engagement, design, release support, and production support. You will be an integral part of the prime brokerage team, offering opportunities to develop skills, collaborate across teams, and learn in a dynamic environment.

The Expertise You Have

• Experience working directly with product and technology teams.
• Experience leading scrum teams and coordinating with stakeholders.
• Experience in database development.
• Subject matter expertise in prime brokerage and securities lending.
• Experience in application support, including daily system health checks, client onboarding, and maintaining application stability.
• Experience coordinating with infrastructure teams on hardware migrations, patches, and upgrades.
• Ability to identify manual work for automation and implement solutions.
• Experience ensuring smooth release processes through coordination with various teams.
• Deep experience with ETL processes and onboarding templates.

The Skills You Bring

• Proficiency in database design and development.
• Proficiency with Unix shell scripting and Python.
• Proficiency with AWS tools.
• Experience with client onboarding and handling client inquiries.
• Strong application support skills.
• Initiative and self-motivation to drive results.
• Leadership skills to manage onsite and offshore teams effectively.
• Excellent communication, relationship, organizational, and collaborative skills.
• Willingness to learn and handle challenging opportunities within a diverse, distributed team.
• Expertise in software development processes and Agile methodologies.
• Experience in selecting appropriate technologies in collaboration with development teams.
• Experience leading hardware migrations, patches, and upgrades.
• Ability to automate manual tasks and implement innovative ideas.
• Proficiency with Application Lifecycle Management tools (e.g., Jira).
• Experience with DevOps, test automation, CI/CD pipelines, including Jenkins and uDeploy.
• Knowledge of cybersecurity guidelines and secure coding practices.
• Experience integrating with third-party vendors via APIs and external teams.

The Value You Deliver

• Hands-on support engineering experience in financial applications, including application support and database development.
• Leadership in guiding junior developers, training, and coaching best practices.
• Ability to troubleshoot complex web applications and deliver solutions promptly.
• Collaboration with offshore development teams.
• Participation in technical reviews and promoting excellence.
• Development of prototypes, pilots, and full-scale applications within an integrated product team.
• Raising issues and risks to executive management for resolution.
• Maintaining a positive, energetic, and people-oriented attitude.

The salary range for this position is $76,000-$144,000 annually, with placement depending on responsibilities, location, experience, and other factors. Compensation may include bonus or other benefits. We offer comprehensive benefits including health care, retirement plans, paid time off, parental leave, charitable matching, and educational assistance.

Note: The application window closes when the position is filled or unposted. Fidelity’s business is governed by various laws and regulations, which may restrict hiring individuals with certain criminal histories.

Our hybrid working model combines onsite and remote work, typically requiring onsite presence every other week, in line with business needs and culture.

Certifications:

Category:

Information Technology