Senior Systems Service Engineer 2

Schneider Electric; Baton Rouge (LA); On-site; USD 70,000 - 90,000; Full time

Job summary

Schneider Electric in Baton Rouge, Louisiana, is seeking a Field Service Engineer to manage customer contracts, perform preventative maintenance, and provide technical support. Responsibilities include upgrading systems, supporting sales as needed, and ensuring compliance with contractual obligations.

The ideal candidate will hold a degree in engineering or related fields, possess 5+ years of experience with Foxboro DCS and industrial automation systems, and have strong leadership and communication skills.

Qualifications

• 5+ years of professional experience with specific knowledge of industrial automation systems.
• Ability to install hardware and software, perform configuration, and troubleshoot issues.
• Familiarity with products in Oil & Gas, Power Generation, and Chemical industry.

Responsibilities

• Manage customer contracts and perform preventative maintenance visits.
• Provide technical support and ensure system updates for customers.
• Analyze technical risks of expansion projects and upgrades.

Skills

Microsoft Office

Windows Operating Systems

Unix

DCS

Safety Systems

PLC’s

Communication protocols

Networking and System Security

Education

Degree in Engineering, Engineering Technology, Computer Science or Process Control

Tools

Foxboro DCS

Triconex systems

HMI software

Wonderware

Job description

What will you do?

• Manage customer contracts by performing preventative maintenance visits, documenting/delivering reports and provide on‑site remedial support.
• Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
• Prepare upgrade plans for the customer’s systems and deliver them to the customer.
• Follow all technical procedures and tools for Global Service.
• Provide technical review of orders for clients and any other proposals requested to perform.
• Analyze technical risk of expansion projects and upgrades.
• Attend technical training that includes systems and instruments, application, process control, communication, and safety.
• Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
• Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
• Handle overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
• Perform system testing, factory acceptance testing (FAT) and develop test documents.
• Document preparation and obtain customer’s approval per document specification and schedule.
• Coordinate with factory for product related issues and resolve.

Knowledge:

Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security

Travel:

Travel is up to 50% to customer sites as needed (Mostly local sites 1 - 2 hour radius)

Who will you report to?

Ronnie Gaussiran - Senior Field Service Manager

What qualifications will make you successful for this role?

• A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable)
• 5 + years of professional experience with specific knowledge of Foxboro DCS, IA (Industrial Automation) or Triconex systems
• Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues
• Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry
• Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems) system and field instrumentation
• Knowledge of Foxboro and Wonderware
• Team player with good leadership and communication skills and able to travel when required
• Strong analytical & logical ability, possess of good judgment, negotiation and interpersonal skills
• Detail-oriented, forward looking and good leadership abilities
• Innovative and dynamic with effective communication skills, especially in inter‑cultural aspects

Equal Opportunity Employment

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

Trust Charter

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter.