Senior Control Systems Service Engineer

Schneider Electric; Cleveland (OH); On-site; USD 105,000 - 129,600; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) + match

Paid family leave

Flexible work arrangements

Job summary

A leading energy management company is seeking a Field Service Engineer to manage customer contracts and deliver technical solutions. This role involves troubleshooting systems, performing maintenance visits, and ensuring customer satisfaction. Qualified candidates should have a degree in Engineering, 5+ years of relevant experience, and the ability to travel up to 75%. An attractive salary range of $105,000 - $129,600 per year and comprehensive benefits are offered.

Qualifications

• 5+ years of experience with Foxboro IA or Triconex systems.
• Knowledge of DCS and field instrumentation required.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Manage customer contracts and perform preventative maintenance.
• Provide on-site technical support and solutions.
• Analyze technical risk of projects and upgrades.

Skills

Troubleshooting

Team player

Analytical skills

Communication skills

Education

Associates or Bachelor’s Degree in Engineering or related field

Tools

Foxboro DCS

Triconex

Wonderware

Job description

For this U.S. based position, the expected compensation range is $105,000 - $129,600 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

Join our dynamic team as a process control Field Service Engineer and be at the forefront of delivering exceptional technical solutions to our valued customers! Are interested in joining a team with a passion for customer satisfaction?

What will you do?

• Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.
• Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
• Prepare upgrade plans for the customer’s systems and deliver them to the customer.
• Follow all technical procedures and tools for Global Service.
• Provide technical review of orders for clients and any other proposals requested to perform.
• Analyze technical risk of expansion projects and upgrades.
• Attend technical training that includes systems and instruments, application, process control, communication, and safety.
• Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
• Understand and enforce Schneider Electric contractual obligations on major projects, and ensure customer satisfaction.
• Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
• Perform system testing, factory acceptance testing (FAT) and develop test documents.
• Document preparation and obtain customer's approval per document specification and schedule.
• Coordinate with factory for product related issues and resolve. Engage individually with our customers to help solve their system problems while at the same time be part of a high-performance team. Gaining the satisfaction of solving problems.
• Learn everyday working on process control and PLC control systems. Troubleshooting, upgrading and configuring equipment and applications.

Knowledge:

Experience troubleshooting and supporting one or more of the following technologies: Foxboro DCS, Triconex/safety systems, Modicon, Wonderware or other DCS/PLC systems. Experience with process control, networking, secured systems, or PLC’s. Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Experience in cyber security related to control systems is a plus.

What's in it for me?

• Not only is Schneider-Electric a great company to work for! You will be part of a customer first driven Team that is exciting and works well together. You will get to experience new challenges every day and collaborate with other departments to serve our customers better. Enjoy continuously learning new skills and technologies.

Travel:

• Travel up to 75% to customer sites throughout the Midwest United States.

Who will you report to? Mike Ferguson - Senior Field Service Manager

What qualifications will make you successful for this role?

• A recognized Associates or Bachelor’s Degree in Engineering, Engineering Technology, Electrical Engineering, Computer Science or Process Control (desirable)
• 5 + years of professional experience with specific knowledge of Foxboro IA (Industrial Automation) or Triconex systems
• Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues
• Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry
• Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems) system and field instrumentation
• Knowledge of Foxboro and Wonderware
• Team player with good leadership and communication skills and able to travel when required
• Strong analytical & logical ability, possess of good judgment, negotiation and interpersonal skills
• Detail-oriented, forward looking and good leadership abilities
• Innovative and dynamic with effective communication skills, especially in inter-cultural aspects
• Enjoy working independently backed up by a great team.
• Like to solve problems and work closely with customers in a variety of industrial environments.

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.