DCS Senior Systems Service Engineer

Schneider Electric; Salt Lake City (UT); On-site; USD 86,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) with match

Career development and training

Job summary

Schneider Electric is hiring for a field service role in the United States. You will manage complex customer contracts, perform preventative maintenance visits, document reports, and provide on-site remedial support to ensure systems stay up-to-date with software, fixes, and hardware.

You will coordinate upgrades, test plans, FATs, and customer approvals while collaborating with factory teams on product issues.

Qualifications

• A recognized degree in Engineering, Engineering Technology, Computer Science or Process Control is desirable.
• 5+ years of experience with Triconex systems and Foxboro Industrial Automation DCS.
• Ability to install hardware and software, perform configuration and troubleshoot issues.
• Familiar with Oil & Gas, Power Generation and Chemical industries; knowledge of HMI, DCS, and instrumentation.
• Knowledge of Foxboro and Wonderware; proficient with Microsoft Office, Windows, Unix, networking and system security.

Responsibilities

• Manage customer contracts by performing preventative maintenance visits, documenting and delivering reports, and providing on-site remedial support.
• Ensure systems are updated with latest software, quick fixes, and hardware.
• Prepare upgrade plans and present them to customers.
• Follow all technical procedures and tools for Global Service.
• Provide technical review of orders and proposals; assess risks of expansions and upgrades.
• Attend technical training on systems, instruments, process control, and safety.
• Support Sales to secure orders and service agreements as directed by Regional Service Manager.
• Understand and enforce Schneider Electric contractual obligations and ensure customer satisfaction.
• Lead one or more projects technically, including specification, testing and commissioning.
• Perform system testing, FAT, and develop test documents; obtain customer approval.
• Coordinate with factory for product issues and resolve them.

Skills

Team player

Leadership

Communication skills

Travel when required

Analytical thinking

Interpersonal skills

Education

Engineering degree

Process control knowledge

Tools

Triconex systems

Foxboro DCS

Wonderware

HMI software

DCS systems

Job description

What will you do?

• Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and providing on-siteremedial support.
• Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
• Prepare upgrade plans for the customer’s systems and deliver them to the customer.
• Follow all technical procedures and tools for Global Service.
• Provide technical review of orders for clients and any other proposals requested to perform.
• Analyze technical risks of expansion projects and upgrades.
• Attend technical training that includes systems and instruments, application, process control, communication, and safety.
• Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
• Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
• Manages overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
• Perform system testing, factory acceptance testing (FAT) and develop test documents.
• Document preparation and obtain customer's approval per document specification and schedule.
• Coordinate with factory for product related issues and resolve.

What skills and capabilities will make you successful?

• Team player with good leadership and communication skills and able to travel when required
• Strong analytical & logical ability, possession of good judgment, negotiation and interpersonal skills
• Detail-oriented, forward looking and good leadership abilities
• Innovative and dynamic with effective communication skills, especially in inter-cultural aspects

Travel:

70% travel a couple days away from home and otherwise just travel to customer sites within UT, ND and WY.

What's in it for you?

Career Development

Schneider Electric's growth opportunities, including mentorship programs, training sessions, and pathways for promotions.

Learning Environment

MLL courses, certifications, and workshops that foster professional development and skill enhancement.

Innovative Projects

Opportunities to work on cutting-edge technologies and projects that have a real-world impact, especially in sustainability and energy efficiency.

Collaborative Culture

Highlight a supportive and inclusive work environment where teamwork and collaboration are valued.

Diverse Workforce

Schneider Electric's commitment to diversity and inclusion, which enriches the workplace and fosters creativity.

Strong Reputation

Schneider Electric's position as a leader in the energy sector.

Impactful Mission

Schneider Electric's mission to promote sustainability and efficiency, allowing employees to feel they are contributing to a better future.

Who will you report to?

James Cantu - Field Service Manager

What qualifications will make you successful in this role?

• A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable)
• 5 + years of experience with Triconex systemsand Foxboro Industrial Automation DCS
• Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues
• Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry
• Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems) system and field instrumentation
• Knowledge of Foxboro and Wonderware
• Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family.

We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future.

We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career.

We support development through performance discussions, global opportunities, the Schneider Career Hub and learning platforms like Coursera.

Team Up in the Workplace.

We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community.

We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.