Senior Systems Programmer & Analyst - Cloud & IT Infrastructure

Memorial Hermann Health System; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Memorial Hermann Health System is seeking a Systems Program Analyst to design, deploy, and modernize complex server environments and cloud infrastructure to support development projects and patient care operations.

The role focuses on troubleshooting outages, managing support tickets, and collaborating with cross-functional IT teams, including Microsoft 365 engineering, to ensure reliability and performance. On-call rotation and mentoring responsibilities are included.

Qualifications

• Two (2) years of industry experience or 6 years of industry experience in lieu of degree.
• Experience assisting other programmers
• Strong problem-solving skills
• Demonstrated pattern of growth in ability to lead others
• Planning and organizational skills
• Demonstrated record of good communication skills
• Increasingly responsible experience with technical skills in a large, complex corporate Information System
• Advanced knowledge of mainframe, minicomputer, microcomputer, networking and telecommunications strategies, environments, equipment, operating systems, development tools and methodologies.

Responsibilities

• Installs, tests, debugs, customizes and tunes more complex operating system and utility packages.
• Develops, prioritizes and executes projects according to established schedules and timeframes.
• Follows and enforces technical and documentation standards
• Demonstrates in-depth knowledge and techniques in supporting other systems and application programmers in projects and complex problem-solving efforts.
• Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, and supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
• Other duties as assigned.

Skills

Advanced server administration

Troubleshooting

Incident management

Server operating systems

Automation scripting

Ticketing systems

Cross-functional collaboration

Organizational skills

Prioritization

Mentoring

On-call responsiveness

Education

Bachelor's Degree

Tools

Microsoft 365 (Exchange Online, hybrid mail flow)

Job description

Memorial Hermann Health System is seeking a Systems Program Analyst to design, deploy, and modernize complex server environments and cloud infrastructure to support development projects and patient care operations.

The role focuses on troubleshooting outages, managing support tickets, and collaborating with cross-functional IT teams, including Microsoft 365 engineering, to ensure reliability and performance. On-call rotation and mentoring responsibilities are included.