Senior Systems Operations Engineer

Creative Solutions Services, LLC; Des Moines (IA); Hybrid; USD 47,000 - 63,000; Full time

Benefits offered by this job

medical insurance

dental insurance

vision insurance

life insurance

AD&D insurance

disability plans

Employee Assistance Program

paid holidays

paid time off

paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking a Senior Systems Operations Engineer for a client in Des Moines, IA. The role is hybrid and focuses on maintaining and optimizing a large Windows‑based environment.

The ideal candidate has 5–7+ years in Tier 2/3 production support, strong SCCM/Intune experience, and solid AD administration, with scripting in PowerShell to automate tasks and troubleshoot complex issues.

Qualifications

• 5-7+ years in a Tier 2/3 production support role troubleshooting Windows 10/11 devices in a large networked environment.
• 3+ years with MS Configuration Manager and 2+ years with MS Intune.
• Proficient in basic Active Directory administration and remote support tooling.

Responsibilities

• Provide Tier 3 production support for a large environment across desktops, printers and peripherals.
• Troubleshoot Windows devices, perform AD administration and light QA testing of updates.
• Develop and run simple to intermediate fix scripts and assist vendor technicians.

Skills

Windows troubleshooting

Tier 2/3 support

Remote desktop support

Scripting (PowerShell)

Active Directory administration

Vendor coordination

Tools

MS Configuration Manager

MS Intune

Active Directory

RDP

Sysinternals tools

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Senior Systems Operations Engineer to join their team in a hybrid role in Des Moines, IA.

The ideal candidate must possesshands on Windows 11 and Intune skills to support and troubleshoot issues and engineer solutions.

Duties and Responsibilities

• Support project for 4,100 Branches, 65,000 desktops / tablets, 200,000 various peripherals
• Tier 3 production support tickets
• Answering vendor pages from techs installing or doing break/fix work
• Light AD Administration / Fulfilling QA Tester Requests
• Issue trending, root cause resolution
• Conducting unit-level testing on new hardware and software updates
• Author simple to intermediate-level fix scripts
• Provide support to vendor technicians
• Analyzing workstation logs and working with the development team on issues
• Implement complex / advanced automated solutions

Skills and Qualifications

• Minimum 5 to 7+ years of experience in a Tier 2 / Tier 3 production support role remotely troubleshooting Windows 10 / 11 based devices (workstations, laptops, tablets) and/or printers/peripherals in a large networked environment
• 3+ years of experience with MS Configuration Manager
• 2+ years of experience with MS Intune
• Minimum 2+ years of basic Active Directory administration
• Working knowledge of remote desktop support/administration tools such as: RDP, SCCM, remote registry editor, Sysinternals tools such as psexec / pskill / psloggedon / procmon / process explorer)
• 2+ years of desktop administration, engineering, scripting (PowerShell, Batch Files, etc.)

Wage Range

The rate for this position is between $34.28 - $45.70 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing