Senior Systems Engineer: Windows/Linux & Virtualization

HTC Global; Lubbock (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) matching

Job summary

HTC Global Services is seeking a Senior Systems Engineer to support Windows/Linux environments, virtualization platforms, and end-user computing. The role combines server troubleshooting with onsite desktop support, requiring a well-rounded infra professional who can address server availability, performance, and endpoint issues.

The ideal candidate has strong Windows Server or Linux expertise, enterprise virtualization experience, and the ability to support both infrastructure operations and end

Qualifications

• 7+ years of Systems Engineering / Compute Operations experience.
• Strong Windows Server or Linux troubleshooting expertise.
• Practical experience with enterprise virtualization, directory services, server monitoring, and incident-driven troubleshooting.
• Strong enterprise desktop / end-user support ability, beyond datacenter administration.
• Strong communication skills and ability to interact effectively with users.
• Ability to cover rotational on-call requirements.

Responsibilities

• Provide L3 troubleshooting for Windows and/or Linux server availability, performance, services, event logs, access dependencies, resource utilization, and recovery within approved procedures.
• Support VMware vSphere, Hyper-V, Citrix, or equivalent virtualized compute technologies; investigate guest/host resource and service issues with platform owners.
• Deliver L2/L3 onsite desktop support for PCs, laptops, printers, peripherals, Windows endpoint issues, logins, productivity applications, and user connectivity.
• Troubleshoot Active Directory, Group Policy, identity, and Microsoft 365 sign-in/collaboration dependencies, coordinating approved access changes with relevant owners.
• Review monitoring alerts for server and endpoint availability; isolate root causes, prioritize P1/P2 incidents, and support incident restoration and RCA evidence.
• Coordinate on storage, backup, cloud, network, telecom, and application dependencies without assuming excluded service ownership.
• Execute authorized operational changes, maintain runbooks and asset/configuration records, coach offshore counterparts, and participate in the onsite on-call rotation.

Skills

Windows/Linux troubleshooting

End-user support

Communication skills

On-call readiness

Rotational on-call

Tools

VMware vSphere

Hyper-V

Citrix

Active Directory

Microsoft 365

SolarWinds

ITSM tooling

Job description

HTC Global Services is seeking a Senior Systems Engineer to support Windows/Linux environments, virtualization platforms, and end-user computing. The role combines server troubleshooting with onsite desktop support, requiring a well-rounded infra professional who can address server availability, performance, and endpoint issues.

The ideal candidate has strong Windows Server or Linux expertise, enterprise virtualization experience, and the ability to support both infrastructure operations and end