Senior Systems Engineer — Cloud & Server Solutions (Remote)

Auxiom; Rochester, Northern (MI, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Auxiom’s Systems Engineer supports managed services clients across four areas: designing solutions, delivering the projects that implement them, keeping infrastructure healthy, and handling complex issues the Service Desk escalates. The role is client-facing and includes shaping proposals and roadmaps while implementing scoped work.

The senior team member coordinates design, delivery, and escalation, mentors technicians, and ensures projects meet SLAs.

Qualifications

• 5+ years of helpdesk engineering or systems administration experience.
• 5+ years of hands-on experience with Windows Servers, Microsoft 365, and Azure AD.
• 5+ years of experience deploying and supporting enterprise-level environments.

Responsibilities

• Serve as escalation point for complex Service Desk and Managed Services incidents.
• Provide hands-on technical support for complex client environments.
• Perform root-cause analysis and write remediation reports.
• Participate in weekly after-hours on-call rotation.

Skills

Helpdesk engineering

Windows Server administration

Azure AD administration

Customer service

Technical writing

Team collaboration

Education

Network+ or Server+ certification

Tools

AutoTask

IT Glue

Datto

Job description

Auxiom’s Systems Engineer supports managed services clients across four areas: designing solutions, delivering the projects that implement them, keeping infrastructure healthy, and handling complex issues the Service Desk escalates. The role is client-facing and includes shaping proposals and roadmaps while implementing scoped work.

The senior team member coordinates design, delivery, and escalation, mentors technicians, and ensures projects meet SLAs.