Senior Systems Engineer

Fidelity Investments; Durham (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Fidelity Investments seeks a Senior Systems Engineer to join the Platform Engineering team responsible for Enterprise modern platforms such as Intune and Azure AD.

You will implement automated detection, remediation, and advanced monitoring across the Windows ecosystem, driving self-healing observability and a superior End User Experience for 140K+ devices. Onsite collaboration and continuous automation are central to the role.

Qualifications

• 5+ years in Modern Provisioning like Intune autopilot design and management.
• 5+ years of experience in Intune Policy, Configuration Profile and remediation script development/deployment.
• 5+ years of experience in configuring packaging, testing and seamless deployment using modern platforms like Intune.
• 5+ years Patching and Release management using Intune Autopatch technology.
• 5+ years of experience in writing production quality PowerShell and Graph API workflows to automate multiple works flows in Intune/Azure environment.
• Experience designing and implementing cloud-based infrastructure solutions in enterprise environments.
• Experience with End User Experience Management/Monitoring is an added advantage
• Bachelor’s degree preferred Computer Science, Information Systems or related discipline
• Experience with troubleshooting EUC stack-wide engineering issues related to hardware, software, network, and applications.
• Help define and execute a comprehensive proactive self-healing capabilities and observability strategy, ensuring that Fidelity’s systems are always available when our customers need them.
• 3+ years of experience in Apple device management is a huge plus.
• Microsoft certifications, such as Endpoint Administrator Associate or Microsoft 365 Enterprise Administrator, are highly recommended.

Responsibilities

• You will be a Full-Stack Engineer with hands on experience across Windows OS/Intune/Azure environments.
• You will implement automated detection and remediation tools for the Windows environment.
• You are responsible for implementing and operating advanced monitoring solutions across the Enterprise.
• PowerShell for automation of the product we support is a greatly added advantage.
• You are receptive and enthusiastic towards accepting ownership for accomplishing new and challenging assignments and exploring opportunities to grow as a technology professional.
• You thrive on providing the best user experience to the customer.

Skills

Intune Autopilot

Intune Policy Management

Intune Deployment

Autopatch Management

PowerShell Automation

Graph API Workflows

End User Experience Monitoring

Windows OS Administration

Azure AD

Apple Device Management

Microsoft Certifications

Education

Bachelor’s degree

Tools

Intune

SCCM

Jamf Pro Suite

Windows GPOs

PowerShell

Azure AD

Job description

Senior Systems Engineer

The Associate IT – Platform Engineering is looking for advanced automation engineer with extensive infrastructure knowledge to be a part of our Platform Engineering team that manages Enterprise modern platforms like Intune/Azure AD.

We are a diverse team comprised of highly energetic and driven technologists who believe in the power of innovation and constant collaboration and feel personally accountable for the success of our customers. We believe that small, empowered, self-motivated teams can achieve great things.

Our ever-evolving technology stack is currently Microsoft Intune, SCCM, Windows OS, MS Office Products, Browsers, Windows GPOs, Jamf Pro Suite and PowerShell.

Note: Fidelity will not provide immigration sponsorship for this position

The Expertise We’re Looking For

• 5+ years of experience in Modern Provisioning like Intune autopilot design and management.
• 5+ years of experience in Intune Policy, Configuration Profile and remediation script development/deployment.
• 5+ years of experience in configuring packaging, testing and seamless deployment using modern platforms like Intune.
• 5+ years Patching and Release management using Intune Autopatch technology.
• 5+ years of experience in writing production quality PowerShell and Graph API workflows to automate multiple works flows in Intune/Azure environment.
• Experience designing and implementing cloud-based infrastructure solutions in enterprise environments.
• Experience with End User Experience Management/Monitoring is an added advantage
• Bachelor’s degree preferred Computer Science, Information Systems or related discipline
• Experience with troubleshooting EUC stack-wide engineering issues related to hardware, software, network, and applications.
• Help define and execute a comprehensive proactive self-healing capabilities and observability strategy, ensuring that Fidelity’s systems are always available when our customers need them.
• 3+ years of experience in Apple device management is a huge plus.
• Microsoft certifications, such as Endpoint Administrator Associate or Microsoft 365 Enterprise Administrator, are highly recommended.

The Purpose of Your Role

You will work with a team who is doing for Engineering and Operations of a full stack environment.

How does this role fit into the group? This role will mainly focus on Engineering and Operational work with End User Experience Management and Monitoring.

• You are a Full-Stack Engineer with hands on experience across multiple technology layers including Windows Operating System/Intune/Azure environments.
• You will be responsible for implementing automated detection and remediation tools for the Windows environment
• You are responsible for implementing and operating advanced monitoring solutions across the Enterprise
• Your skills on PowerShell for automation of the product we support is a greatly added advantage
• You are receptive and enthusiastic towards accepting ownership for accomplishing new and challenging assignments and exploring opportunities to grow as a technology professional.
• You thrive on providing the best user experience to the customer.

The Value You Deliver

• Supporting and deploying applications to 140K laptop/desktops
• Working and supporting latest Microsoft Technologies like Intune
• Contributing to stability of the environment by end-to-end monitoring, Ability to triage, execute root cause analysis, and be decisive
• Building experiences-based on Microsoft products like MS Intune, SCCM and Windows OS
• Excellent opportunities for automation
• You would be able to contribute to maintaining stability of our systems by providing strong observability capability thereby helping our customers to have great experience in consuming Fidelity services.

How Your Work Impacts The Organization

Through collaboration with architects and system engineers inside and outside the department, you will build a culture based on Test and Learn that is based on a foundation of customer comes first and innovation is the the only constant in system engineering.

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category: Information Technology

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.