Senior Systems Analyst

OneAZ Credit Union; Glendale (AZ); On-site; USD 97,000 - 121,000; Full time

Benefits offered by this job

Generous paid time off

Competitive compensation

On-site at Corporate Office, Phoenix

Job summary

OneAZ Credit Union in Phoenix, AZ is seeking a Senior Systems Analyst to support core financial systems, automation, and third‑party applications. The role is based at our Corporate Office in Phoenix and involves coordinating upgrades and batch processing.

You will participate in product development, provide escalation support to the Service Desk, and help implement standardized job processing and automation. Strong communication and project management skills are essential.

Qualifications

• Bachelor’s degree in CS/IS/Business Admin or related field is required.
• 3+ years of related experience in IT operations or financial systems preferred.
• Strong communication, analytical, and problem-solving skills.
• Ability to work in a fast-paced team environment; willingness to provide 24/7 support as needed.
• Knowledge of Fiserv DNA and Automic job automation is preferred.

Responsibilities

• Support nightly/monthly processing and system upgrades.
• Configure, troubleshoot, maintain core financial systems and 3rd party apps.
• Develop automation scripts and test transactions.
• Assist Service Desk and System Analysts with escalated issues and training.
• Document changes and maintain production schedules.

Skills

Analytical thinking

Project management

Interpersonal skills

Problem solving

Communication skills

Fast-paced environment

24/7 support readiness

Education

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field

High School Diploma

Tools

Fiserv DNA

Automic job automation

Oracle

SQL Server

Snowflake

Job description

2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

Join Us in Making an Impact

At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!

Who You Are

You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together.

What You’ll Do

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

The Senior Systems Analyst conducts testing, monitoring, and provides product and technical support of Credit Union financial core banking systems and third-party automation applications. The position participates in product development effort and serves as an active team member on Credit Union projects and serves as an escalation point for the Service Desk and Application Administrators on automation and batch processing.

The Senior System Analyst supports nightly/monthly processing and financial system upgrades. The position participates in rotational on-call support during weekends and as needed for Credit Union system and associated subsystems and third-party applications.

The Senior System Analyst assists management and business owners in the planning, supporting, and implementing of a standardized process for system job processing and automation for proper functioning, upgrading, troubleshooting, configuration monitoring, and security settings. Responsibilities also include evaluating current automation processes and making efficiency recommendations for batch and automation while assessing operational impact and mitigation strategies.

Essential Functions

• Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).
• Collects information to analyze and evaluate existing or proposed systems.
• Configures, troubleshoots, maintains, and provides feedback regarding the core financial systems, associated subsystems, and various 3rd party applications.
• Prepares detailed flow charts and diagrams outlining system capabilities and processes.
• Conducts technical research on system upgrades to determine feasibility, cost, time requirements, and compatibility with current system
• Plans, coordinates, and implements products and systems upgrades as needed.
• Plans, coordinates, implements, and assists in final testing of new Credit Union products, projects, and major system releases.
• Assists the Service Desk and System Analysts with escalated problems and provides training where needed.
• Analyzes, creates, and maintains production schedules through automation scheduling system.
• Ensures work performed in IT Operations is fully documented, analyzed, and properly maintained.
• Selects among authorized procedures and seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
• Analyzes and evaluates present or proposed business procedures, processes, or problems to define data processing needs.
• Assists with annual disaster recovery testing and analyzes the final results.
• Communicates with vendors and project managers regarding software/hardware issues and follows up to ensure the “hot” fixes are received and tested timely and properly
• Analyzes and solves end-user problems that appear to arise from the use of the product.
• Completes, maintains, and processes pertinent paperwork and database records.
• Ensures daily, monthly, quarterly, and periodic processing are completed without incident.
• Monitors system activity and corrects any problems that occur.
• Responsible for automation system security and maintenance of user system access.
• Performs routine system audits and system performance tuning.
• Provides suggestions to management concerning cost savings and potential system changes to increase efficiency of identified systems. Assists in preparing cost-benefit analyses for proposed systems.
• Reviews automation system capabilities and workflow limitations to determine if requested automation changes are possible within the system
• Studies existing systems and/or applications to evaluate effectiveness and develops new procedures to improve production or workflow as required.
• Develops new scripts/automation, creates test transactions, and validates the results.
• Responsible for representing IT Operations on strategic projects and reporting back to management.
• Responsible for department projects and reporting to management, including development of project plans specifying goals, strategy, scheduling, identification of risks, contingency plans, allocation of available resources and implementation.
• Responsible for health and growth of existing automation operations environment and provided feedback regarding health and capacity of automation and financial systems.
• Documents changes and follows change control management procedures.
• Participates in the planning and implementation of application migrations from a mixed technology environment.
• Ensures all hardware and software issues are identified and resolved in a timely manner.
• Assists the infrastructure, application, system administrators, engineers, development, and service desk teams with escalated tickets.
• Evaluates and recommends new technologies based on detailed business requirements provided by team members.

What You Bring

• High School Diploma Required
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. Required
• 5 to 8 years of similar or related experience and/or training, or equivalent combination of education and experience. Required
• Previous experience in the financial industry. Preferred
• Strong verbal/written communication, analytical, project management, interpersonal, innovation, and problem-solving skills.
• Ability to work in a fast-paced team environment.
• Ability to provide 24/7 support, as needed.
• Knowledge of Fiserv DNA system and Automic job automation preferred.
• Experience with databases, e.g., Oracle, SQL Server, Snowflake, etc., a plus.
• Knowledge of secure file transmission and public and private key encryption/security.
• Windows file management and permission assignment skills a plus.

Compensation & Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Target hiring range $96,664.36 - $120,830.45 (Depending on experience and prior to any incentives this position is eligible for)

Why Join OneAZ?

At OneAZ,we’renot just a credit union;we’rea financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bankfor new pioneers.

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible.

Additional Notes

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.