Virtual Banker - Onsite

OneAZ Credit Union; Scottsdale (AZ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

Floating holidays

Personal days

Vacation days

Sick time

Job summary

OneAZ Credit Union in Phoenix, AZ seeks an in-office Member Care Associate to handle member deposits and loan applications via web or phone and to respond to inquiries. You will build relationships, document activities, and meet performance targets in a busy call-center environment.

Responsibilities include processing applications, gathering required information, reviewing credit data, and coordinating with Mortgage Loan Originators and back-office staff to funding.

Qualifications

• Must have strong written and verbal communication skills.
• Experience handling multiple tasks in a fast-paced environment.
• Experience in customer service, preferably in financial services or call centers.
• Familiarity with credit unions and banking products is a plus.

Responsibilities

• Process new member and deposit account applications via web or phone.
• Gather information to complete deposit account applications and funding.
• Respond to member lead requests and document activities.
• Explain and promote credit union products and services to members.
• Develop and manage a pipeline of consumer loans and deposit accounts.
• Coordinate with Mortgage Loan Originators and back-office staff to funding.

Skills

Communication skills

Multitasking

Phone etiquette

Customer service

Education

High School Diploma or GED

Some college

Job description

2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

Join Us in Making an Impact

At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!

You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together.

What You’ll Do

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027
*** Please be advised that this is NOT a remote position. The person who fills this role will work in-office. ***

This position will work in a call center environment dedicated to meeting our members' loan origination and deposit account needs. This position will respond to incoming calls, chats, online applications, or applications from our branches from members who are interested in applying for consumer loans, which includes but not limited to lines of credit, vehicle loans, credit card products, equity mortgage loans and deposit accounts (checking & savings). The position will also be responsible for making daily outbound leads calls to bring in new members and cross-sell additional products and services. This position will develop a pipeline of consumer loans and deposit accounts that they will manage through funding. Individuals in this role will partner closely with other Member Care associates, Mortgage Loan Originators and back-office support staff.

Essential Functions

• Process new members and deposit account applications from members/prospective members that have applied via the web or phone channel.
• Gather the necessary information to complete deposit account applications to funding.
• Respond to new member lead requests, document activities in MXP, follow up with new member inquiries.
• Communicate with prospective members about our products, the value of membership and services with accuracy and timeliness.
• Maintain knowledge of the Credit Union’s membership eligibility.
• Ability to communicate effectively to members, vendors, and internal associates regarding sensitive inquiries, requests and complaints by email or phone.
• Conduct onboarding dialogue for new members, including outbound contact Lending Support.
• Process consumer loan applications from members/prospective members that have applied via the web or phone channel.
• Review credit reports, debt to income ratios, loan to value and other pertinent underwriting information.
• Explain, promote, and inform members of various beneficial credit union products and services to members, like loan protection products.
• Develop new member relationships and expand existing member relationships by providing Credit Union solutions/relationship banking.
• Gather the necessary stipulations to see the loan application to funding.
• Use electronic signature software to send and process loan and account documents for members.
• Perform required research to resolve escalated issues.
• Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations.
• Manage a pipeline of consumer loans and deposit account applications, while reporting on pull-through ratios, overall performance and any obstacles that are present
• Perform funding duties for all consumer loan products unsecured and secured.

What You Bring

• High School Diploma High School diploma or GED (General Education Development) Required
• Some college preferred.
• 3 to 5 years of similar or related experience. Customer service experience, preferably in financial institution and/or call center.
• Strong professional written/verbal communication skills, multitasking ability, and telephone etiquette. (High proficiency)
• A passion for people, innovation, and growth.

Compensation & Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Target hiring range $21.12/hr. - $26.40/hr. (Depending on experience and prior to any incentives this position is eligible for)

Why Join OneAZ?

At OneAZ,we’renot just a credit union;we’rea financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bankfor new pioneers.

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible.

Additional Notes:

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.