Director, Core Banking & Automation

OneAZ Credit Union; Phoenix (AZ); On-site; USD 111,802 - 139,752; Full time

Benefits offered by this job

Generous paid time off

Job summary

OneAZ Credit Union seeks a Director Core Banking & Automation to lead the core banking and automation teams at our Phoenix corporate office. You will supervise staff, coordinate vendor-driven enhancements, and drive initiatives to improve uptime and system performance across our banking platforms.

You’ll collaborate with security, infrastructure, and engineering peers to deliver on-term projects, manage budgets and contracts, and ensure service levels are met.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 5–8 years of progressive IT and management experience.
• Knowledge of credit union/banking operations required.
• Experience with automation technologies (RPA) preferred.
• Familiarity with core banking products and databases.

Responsibilities

• Directly supervise Core Banking & Automation staff and manage performance.
• Coordinate enhancements with vendors, infrastructure, analytics, and security teams.
• Ensure high uptime and availability of core banking systems.
• Lead projects from design through delivery with defined SLAs.
• Collaborate across IT and business units to drive automation initiatives.

Skills

IT management experience

Credit union knowledge

RPA experience

LAN/WAN networks

Core banking systems

FISERV DNA

Lumin/Zelle

OnBase

Oracle

SQL databases

Education

High School Diploma

Bachelor's Degree

Tools

FISERV DNA

Lumin/Zelle

OnBase

Oracle

SQL

Job description

2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

Join Us in Making an Impact

At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!

Who You Are

You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together.

What You’ll Do

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

The Director Core Banking & Automation plans, organizes, and manages staff and overall operations that facilitate the stable operation of the organization's core banking and related system operations as well as automating manual tasks related to all systems. This includes maintaining, supporting, automating, and optimizing core banking and related systems initiatives. In collaboration with external vendors, system experts, and information security experts, the Director Core Banking & Automation schedules and directs activities to implement business changes related to the core banking software and service problems in a timely and accurate manner. The role is accountable for the design, development, execution, support, maintenance, and performance of core banking system and automation initiatives.

Essential Functions

• Directly supervises Core Banking & Automation associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for interviewing, hiring, and training associates; planning, assigning, and directing work; managing performance; rewarding and coaching associates; addressing complaints and resolving problems.
• Acts as primary contact for core banking related enhancements requests; working with infrastructure, analytics, Information Security & Application support for implementation after approval through CAB (Change Advisory Board).
• Ensures high level of uptime and availability by working with infrastructure, application support, and engineering teams.
• Provides effective leadership to the core banking systems team, ensuring competency development, succession planning, and on-going performance management.
• Researches all aspects of core banking related enhancements, applications, and connectivity, while working closely with the infrastructure, information security, and engineering teams for secure and timely implementation.
• Acts as primary contact for core related jobs and automation process.
• Manages and sets priorities for maintenance and development of core banking, automation, and other related systems.
• Participates in Core Banking & Automation Service Agreements with vendors, budget, and supplier contracts.
• Provides leadership and management oversight for the Core Banking & Automation operations to ensure projects, problems, service requests, and escalations are dealt with according to a defined set of policies, processes, procedures, and service level agreement (SLAs).
• Responsible for the efficiency and effectiveness of the Core Banking Technology & Automation Applications (systems, people, policy, controls, and procedures) with regard to protection against exposure to and impact of risks associated with data loss, corruption, and/or unauthorized access.
• Reports on core banking automation status, quality, operations, and system performance to executive management, establishing and managing to key performance indicators (KPIs). Tracks all efficiency enhancements in FTE hours as ongoing cost avoidance and return on investment (ROI) measurements.
• Implements mechanisms to monitor, manage, and provide progress.
• Fosters an atmosphere of collaboration with associates inside and outside IT. Promotes automation within the organization and leads strategy discussions with peers across the organization.
• Collaborates with managers and business owners on project/product development.
• Accountable for the on-time and to-quality delivery of projects.
• Creates, implements, and maintains a continuous improvement plan.

What You Bring

• High School Diploma Required
• Bachelor's Degree in related field required.
• 5 to 8 years of similar or related experience. Minimum of five (5) years of progressive management experience in Information Technology (IT) required.
• Knowledge and understanding of credit union/banking operations required.
• Experience with Robotics Process Automation preferred.
• Experience with local and wide area networks (LANs, WANs), computer hardware and software, data communications, network planning analysis, and vendor evaluations preferred.
• Experience managing and evolving a legacy enterprise product.
• Experience with FISERV DNA, Lumin/Zelle, OnBase and/or other core banking products.
• Knowledgeable in Atomic and other related automation products.
• Knowledgeable in Oracle and SQL databases structures.

Compensation & Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Target hiring range $111,801.86 - $139,752.33 (Depending on experience and prior to any incentives this position is eligible for)

Why Join OneAZ?

At OneAZ,we’renot just a credit union;we’rea financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bankfor new pioneers.

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible.

Additional Notes

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.

As set forth in OneAZ Credit Union’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.