Senior Systems Administrator — TS/SCI Poly

WOOD Federal Solutions; San Antonio (TX); On-site; USD 151,000 - 166,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Professional Development

Work-Life Balance

Wellness Programs

Job summary

WOOD Federal Solutions in San Antonio, TX, seeks an IT Systems Administrator to maintain and optimize a broad IT infrastructure across UNIX and Windows platforms. This role handles Tier 1/2 support, system optimization, and daily operations, with emphasis on reliability and performance.

Required qualifications include 15 years SA experience, a technical Bachelor's, and TS/SCI with Polygraph clearance. The package features health insurance, 401(k), PTO, and professional development opportunities

Qualifications

• Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
• Provide support for escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
• Support the design of systems, mission architecture and associated hardware.
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
• Analyze and resolve complex problems associated with server hardware, applications and software integration.

Skills

Tier 1 troubleshooting

Tier 2 escalation

System administration

UNIX

Windows servers

Network concepts

Education

Bachelor's degree in technical discipline

Tools

UNIX OS

Windows Server

Networking hardware

Job description

WOOD Federal Solutions in San Antonio, TX, seeks an IT Systems Administrator to maintain and optimize a broad IT infrastructure across UNIX and Windows platforms. This role handles Tier 1/2 support, system optimization, and daily operations, with emphasis on reliability and performance.

Required qualifications include 15 years SA experience, a technical Bachelor's, and TS/SCI with Polygraph clearance. The package features health insurance, 401(k), PTO, and professional development opportunities