System Administrator, Level 3 with Security Clearance

WOOD Federal Solutions; San Antonio (TX); On-site; USD 151,000 - 166,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Professional Development

Work-Life Balance

Wellness Programs

Job summary

WOOD Federal Solutions in San Antonio, TX, seeks an IT Systems Administrator to maintain and optimize a broad IT infrastructure across UNIX and Windows platforms. This role handles Tier 1/2 support, system optimization, and daily operations, with emphasis on reliability and performance.

Required qualifications include 15 years SA experience, a technical Bachelor's, and TS/SCI with Polygraph clearance. The package features health insurance, 401(k), PTO, and professional development opportunities

Qualifications

• Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
• Provide support for escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
• Support the design of systems, mission architecture and associated hardware.
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
• Analyze and resolve complex problems associated with server hardware, applications and software integration.

Skills

Tier 1 troubleshooting

Tier 2 escalation

System administration

UNIX

Windows servers

Network concepts

Education

Bachelor's degree in technical discipline

Tools

UNIX OS

Windows Server

Networking hardware

Job description

System Administrator, Level 3 woodfederalsolutions.com Location: San Antonio, Texas, USA Job Type: Full-Time Shift: Day Telework: None Salary Range: **$150,800 to $165,800 per year** Starting salary is based on minimum education and years of experience and increases based on education and/or experience. Overview: We’re looking for an IT Systems Administrator who thrives in fast‑moving technical environments and enjoys keeping complex systems running at their best. In this role, you’ll support and maintain a wide range of IT infrastructure—overseeing daily operations, resolving system issues, and ensuring all devices across server, storage, network, and mobile environments remain reliable. You’ll handle Tier 1 and Tier 2 troubleshooting, assist users, and keep agency leadership informed through clear, timely status updates. Your work will include configuring and managing UNIX and Windows platforms, installing and updating operating systems, strengthening system integrity, and enhancing performance through thoughtful optimization. If you’re ready to sharpen your skills, take on meaningful challenges, and grow your career in a role where reliability and innovation go hand‑in‑hand, this opportunity is for you. Security Clearance Requirements: This position requires all candidates to be U.S. Citizens and possess an active TS/SCI Security Clearance with a Polygraph.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble‑shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
• Support the design of systems, mission architecture and associated hardware.
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
• Analyze and resolve complex problems associated with server hardware, applications and software integration. Qualifications Required Education & Years of Experience: * Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. * Bachelor’s degree in a technical discipline from an accredited college or university is required. * Five (5) years of additional SA experience may be substituted for a bachelor’s degree. About WOOD Fringe Benefits: * Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.
• Professional Development: Opportunities for training, certifications, and career advancement.
• Work-Life Balance: Flexible work schedules and remote work options.
• Wellness Programs: Employee assistance programs, wellness initiatives, and gym membership discounts.

Why Join Us?

• Career Growth: Take advantage of professional development opportunities and career advancement. As a vital part of impactful projects, you will have the chance to drive innovation and shape the future of government systems engineering.
• Supportive Environment: Work in a collaborative and flexible environment that values work‑life balance. Join a team of top‑tier professionals and engage in dynamic, cross‑functional collaboration. Your strategic mindset and proactive approach will be highly valued and supported.
• Competitive Compensation: Enjoy a competitive salary and comprehensive benefits package. We recognize and reward your expertise and dedication to excellence. WOOD Federal Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.