Senior Systems Administrator — Level 3 Support & Automation

Adopt Technologies (now Visory); Phoenix (AZ); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

401k

Professional development

Job summary

Visory is seeking a System Administrator to plan, build, administer, and support client-facing and internal IT systems. You will serve as a Level 3 escalation point for the Support team, delivering exceptional service while supporting a key account.

This role involves group calls for identification and resolution, handling complex tickets, and contributing to ongoing initiatives with Engineering, Management, Sales, and clients.

Qualifications

• Bachelor of Science or equivalent certification preferred.
• AZ-104 and/or Citrix CCA-V within 6 months.
• 5–8+ years in network/IT infrastructure and admin roles.
• Strong PowerShell scripting and AD (On-Prem / Azure) experience.
• Experience with RMM tools (Ninja One, N-Able) and remote/on-prem configurations.
• Knowledge of IT security concepts and enterprise best practices.

Responsibilities

• Provide Level 3 escalation and advanced IT support for client-facing and internal systems.
• Manage admin tasks for client-facing and internal IT infrastructure.
• Collaborate with Engineering, Management, Sales, and clients to resolve complex issues.
• Document issues and resolutions in the ticketing system and contribute to knowledge base.
• Participate in on-call rotation and ongoing system initiatives.

Education

Bachelor of Science or equivalent

Tools

Ninja One

N-Able

Job description

Visory is seeking a System Administrator to plan, build, administer, and support client-facing and internal IT systems. You will serve as a Level 3 escalation point for the Support team, delivering exceptional service while supporting a key account.

This role involves group calls for identification and resolution, handling complex tickets, and contributing to ongoing initiatives with Engineering, Management, Sales, and clients.