Senior Systems Administrator - Hybrid (Azure & Security)

Commonwealth of Massachusetts; Canal District (MA); Hybrid; USD 64,000 - 81,000; Full time

Job summary

Cannabis Control Commission is seeking a Systems Administrator to manage the Commission’s physical and virtual network, servers, and business systems. You will ensure high availability, strong security, and support across Tier 2/3 and network infrastructure at our Worcester locations.

The role requires extensive experience with Windows/Azure/M365, VPNs, VOIP, and firewall management. Hybrid work options may apply; travel to multiple sites is expected.

Qualifications

• 7+ years in a technology support role supporting desktop computing including Windows, Apple, MS Office, printers, and hardware troubleshooting.
• 5+ years proven experience supporting Microsoft Azure Infrastructure and M365 environments.
• 5+ years experience supporting virtual and physical technology infrastructure including servers, resources, networks and devices.
• Experience with VOIP including Ring Central preferred.
• Palo-Alto Firewall and network administration preferred.
• Familiarity with Zero-trust environments desired; and
• Experience with Cyber security AI and similar tools preferred.

Responsibilities

• Develop and recommend technical solutions for enterprise physical and virtual network, and server configurations and functionality.
• Administrate and manage the Commission’s technology platforms and applications with Tier 1 and Tier 2 support teams to resolve issues and maintain uptime.
• Maintain a strong cybersecurity posture through implementation and monitoring with third-party providers.
• Collaborate with IT professionals to develop complex technical solutions.
• Develop and maintain maintenance and patching policy and execute patch applications with minimal downtime.
• Liaise with vendors to manage repairs, enhancements and proactive fixes.
• Keep current on technologies for future improvements, and work with vendors to integrate and build-on them.
• Support the Commission business continuity and disaster recovery preparations and incident response.
• Administrate and manage network infrastructure including firewalls, switches, VPNs at all Commission locations.
• Manage wireless access points and monitor wireless network in all Commission offices.
• Act as the lead when troubleshooting network and infrastructure outages.
• Manage third party vendors for Internet and VoIP services.
• Provide Tier 3 technical support and back up Tier 2; test DR plans; travel as required.
• Develop and maintain clear job aids and SOPs for IT processes.

Skills

Windows administration

Azure / M365

Network security

Firewall administration

Troubleshooting

VOIP management

Vendor management

Cybersecurity

Tools

Palo Alto Firewall

RingCentral

VPN

Windows Server

MS Office

Job description

Cannabis Control Commission is seeking a Systems Administrator to manage the Commission’s physical and virtual network, servers, and business systems. You will ensure high availability, strong security, and support across Tier 2/3 and network infrastructure at our Worcester locations.

The role requires extensive experience with Windows/Azure/M365, VPNs, VOIP, and firewall management. Hybrid work options may apply; travel to multiple sites is expected.