Client-Facing System Administrator: Security & Solutions

Sjrollins; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Care

Dental

Vision

Life Insurance

Retirement Plan

Profit Sharing

Job summary

S. J.

Rollins is seeking a Senior Technical Support Specialist to take ownership of the customer’s technological success, build long-term relationships, design, estimate, quote, and implement solutions, and maintain data and network security following industry best practices. You will provide fast response times, interact with the accounting department on value for work performed, and identify opportunities to add value while mentoring less experienced team members and contributing to a strong

Responsibilities

• Assist Senior System Administrators and Network Engineers with projects
• Assist lower-level technicians in building their knowledge and experience
• Independently manage billable time through onsite appointments and help desk tickets
• Serve as primary contact for select group of clients
• Effective communication with client from problem definition and cost estimate through follow-up of successful solution
• Estimate and quote sales for any product in inventory including hosted services
• Recognize business opportunities from clients and propose solutions with minimal input from Team Leader
• Accept assignment of emergency phone as required
• Able to discover value add work for customers, and significantly reduce reliance on help desk to receive work

Job description

S. J.

Rollins is seeking a Senior Technical Support Specialist to take ownership of the customer’s technological success, build long-term relationships, design, estimate, quote, and implement solutions, and maintain data and network security following industry best practices. You will provide fast response times, interact with the accounting department on value for work performed, and identify opportunities to add value while mentoring less experienced team members and contributing to a strong