Senior Systems Administrator - 24/7 IT Operations Lead

Boeing Intelligence & Analytics; Denver (CO); On-site; USD 136,000 - 166,000; Full time

Job summary

Boeing Intelligence & Analytics is seeking a Senior Systems Administrator to lead a team delivering 24/7 support for computer systems and networks in Denver. You will oversee help desk services and possibly data centre operations while ensuring rapid issue resolution within SLAs.

The role requires 10+ years in systems administration, TS/SCI with active CI Polygraph, and strong knowledge of Windows, macOS, Linux, and ITSM tools. Flexibility for shift work may be needed.

Qualifications

• 10+ years of experience in Systems Administration or related field with similar scope.
• Bachelor's degree may be substituted for 4 years of experience; Master's for 6 years.

Responsibilities

• Manage technical support operations and lead a team providing 24/7 assistance to computer system and network users.
• Oversee help desk services and data centre management as needed.
• Ensure timely resolution of IT issues and maintain SLAs.

Skills

Leadership

Customer service

Communication

Education

Bachelor's degree in related field

Tools

Active Directory

Virtualization

Cloud technologies

ITSM tools (ServiceNow, Remedy, Jira Service Management)

Windows/macOS/Linux

Job description

Boeing Intelligence & Analytics is seeking a Senior Systems Administrator to lead a team delivering 24/7 support for computer systems and networks in Denver. You will oversee help desk services and possibly data centre operations while ensuring rapid issue resolution within SLAs.

The role requires 10+ years in systems administration, TS/SCI with active CI Polygraph, and strong knowledge of Windows, macOS, Linux, and ITSM tools. Flexibility for shift work may be needed.