Senior Systems Admin & Support Leader

S&T Bank; Philadelphia (Philadelphia County); On-site; USD 65,000 - 162,000; Full time

Job summary

S&T Bank in Indiana, PA is seeking an experienced IT Systems Manager to lead the Systems Administrator and support staff, ensuring delivery of reliable banking IT services and project execution.

The role requires 10+ years general and 2–5 years specialized experience in application support management, plus a four-year degree and PMP/Project+ preferred. Strong leadership, budgeting, and change management skills are essential.

Qualifications

• Requires a four-year college degree or equivalent.
• Certification from a leading IT provider, such as CompTIA Project+ or PMI's PMP; preferred.
• Ten plus years general experience and two to five years of specialized experience with application support management.

Responsibilities

• Maintains System Admin staff by selecting, orienting, and training employees and developing personal growth paths.
• Communicates job expectations; planning, monitoring, and appraising job performance; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing S&T Bank systems, procedures, and productivity standards.
• Manages financial objectives by forecasting requirements; assisting with the preparation of the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements; aassume accountability for complex issues by providing advanced support through all channels until full resolution is achieved.
• Maintains professional and technical knowledge by attending educational training\workshops; establishing personal networks; benchmarking state-of-the-art practices; participating in professional organizations.
• Manages system upgrade projects; maintains proper documentation in accordance with the bank's project lifecycle, documentation standards, and change management procedures.
• Ensure all new releases/updates for core banking applications are implemented in a timely manner and communicated to end users by leading the FIS PACE committee to review and identify applicable changes, identify and document validation requirements, and identify and document communication plan.
• Manages FIS Managed IT escalation issues, development of Managed IT Knowledgebase articles as they pertain to system administration and troubleshooting for the FIS Managed IT Service Desk.
• Collaborates with IT Solutions Architect Team to transition Administrative support as required.
• Complete other tasks and duties as assigned.

Skills

Systems administration

Staff management

Budget forecasting

Change management

Education

Bachelor's degree in IT

Tools

FIS PACE

Job description

S&T Bank in Indiana, PA is seeking an experienced IT Systems Manager to lead the Systems Administrator and support staff, ensuring delivery of reliable banking IT services and project execution.

The role requires 10+ years general and 2–5 years specialized experience in application support management, plus a four-year degree and PMP/Project+ preferred. Strong leadership, budgeting, and change management skills are essential.