Systems Engineer — IT Resilience & Incident Leader

STAR Financial Bank; Fort Wayne (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible Dependent Care Account

Health Savings Account

Prescription Drug Plan

Employee Wellness Initiatives

Health Management Reimbursement Prog

Short Term/Long Term Disability

Life Insurance

Tuition Reimbursement

Competitive Pay and Bonus Program

401k with employer match

Generous Paid Time off including 11 1/

Job summary

STAR Financial Bank in Indiana seeks a Systems Engineer to provide technical guidance, oversee IT operations, and lead incident response. You will maintain documentation, monitor performance, and collaborate with management, development teams, end users, and leaders.

This role requires strong Microsoft ecosystem skills, exceptional communication, and proven analytical abilities. You will participate in disaster recovery planning and lead IT projects, while supporting on-call rotations and

Qualifications

• Technical strength in the Microsoft ecosystem.
• Excellent oral and written communication skills.
• Ability to communicate at all levels of the organization.
• Strong project management, organizational skills, and attention to details.
• Demonstrated customer service orientation.
• High self-motivated and directed.
• Proven analytical and problem-solving abilities.

Responsibilities

• Provide guidance and technical oversight for administrators.
• Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
• Communicate problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Respond to major incidents and act as a technical leader for restoring failed systems.
• Provide root cause analysis for major incidents and problem tickets.
• Participate in on-call rotation.
• Management of system data retention and redundancy.
• Actively engaged with the disaster recovery planning, preparation, and execution.
• Monitor IT infrastructure resources for performance, availability, and security.
• Provide after-hours support and implementation as needed.
• Research current technology trends, attend workshops, user meetings, and conferences, and complete technical training to identify emerging technology STAR may
• Evaluate processes to ensure practical application of industry best practices.
• Provide daily monitoring, maintenance, and administration of assigned IT systems, applications, serves, clients, and network devices.
• Resolve support incidents escalated by lower support tier and provide technical guidance to lower support tiers.
• Communicate problems and issues and key stakeholders, including management, development teams, end users, and unit leaders.
• Serve as a consultant to line of business managers and other stakeholders on the most efficient use of current applications.
• Evaluate new client system software, updates to client software, and deploy client software.
• Maintain and enhance performance of all new and existing systems, databases, and applications across the organization.
• Participate in Problem Management process.
• Continued involvement in System Patching as needed.
• Lead IT-specific projects from the project initiation through project closing stages.
• Lead assigned IT work for enterprise projects and communicate effectively with project managers.
• Follow IT Change Management processes for work performed.
• Consistently update ticket notes for project milestones and support issues.
• Provide support for assigned tickets, including escalation assistance as needed.
• Regularly review ticket queue and take ownership of unassigned tickets when needed.

Skills

Technical strength in the Microsoft生态

Job description

STAR Financial Bank in Indiana seeks a Systems Engineer to provide technical guidance, oversee IT operations, and lead incident response. You will maintain documentation, monitor performance, and collaborate with management, development teams, end users, and leaders.

This role requires strong Microsoft ecosystem skills, exceptional communication, and proven analytical abilities. You will participate in disaster recovery planning and lead IT projects, while supporting on-call rotations and