Senior System Operations & Strategy Lead (Remote)

Gainwell Technologies LLC; Columbus (OH); Remote; USD 85,000 - 121,000; Full time

Benefits offered by this job

401(k) match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking an Advisor – System Operations Manager to lead reliability, performance, and service delivery across healthcare technology platforms. The role focuses on operational excellence and aligns with client objectives through cross-functional collaboration.

You will analyze metrics, guide escalations, and champion continuous improvement with ITIL-based processes and automation in enterprise environments.

Qualifications

• 8–10+ years of experience in system operations, IT service delivery, or technology operations roles.
• Strong understanding of system performance, incident management, and ITIL best practices.
• Experience in enterprise-level technology environments.
• Excellent communication and leadership for cross-functional collaboration.

Responsibilities

• Provide strategic oversight of system operations ensuring reliability, scalability, and performance.
• Partner with leadership and technical teams to identify challenges and implement efficiency improvements.
• Analyze operational metrics and trends to deliver actionable insights and recommendations.
• Support resolution of complex system issues and escalations with minimal business disruption.
• Drive continuous improvement, automation, and best-practice operational processes.

Skills

Leadership

Stakeholder management

Analytical skills

ITIL awareness

Job description

Gainwell Technologies is seeking an Advisor – System Operations Manager to lead reliability, performance, and service delivery across healthcare technology platforms. The role focuses on operational excellence and aligns with client objectives through cross-functional collaboration.

You will analyze metrics, guide escalations, and champion continuous improvement with ITIL-based processes and automation in enterprise environments.