Remote System Operations Lead: Reliability & Growth

Gainwell Technologies; Northern (KY); Hybrid; USD 85,000 - 121,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Generous vacation policy

Educational assistance

Leadership academies

Technical development academies

Job summary

Gainwell Technologies is seeking an Advisor – System Operations Manager to lead reliability and performance of healthcare technology platforms. This remote role focuses on strategic operations, service delivery, and continuous improvement in a nationwide US context.

You will partner with leadership to drive operational excellence, analyze metrics, and guide cross-functional teams to resolve complex issues. Gainwell offers a generous benefits package, flexible vacation, 401(k) match, and ongoing

Qualifications

• 8–10+ years in system operations or IT service delivery.
• Experience in enterprise-scale technology environments.
• Strong analytical and stakeholder management skills.

Responsibilities

• Provide strategic oversight of system operations across platforms.
• Partner with leadership to identify challenges and implement solutions.
• Analyze operational metrics and trends for actionable insights.
• Support resolution of complex system issues with minimal disruption.
• Drive continuous improvement including process optimization and automation.

Skills

System operations

Incident management

ITIL

Leadership

Stakeholder management

Analytical skills

Communication

Job description

Gainwell Technologies is seeking an Advisor – System Operations Manager to lead reliability and performance of healthcare technology platforms. This remote role focuses on strategic operations, service delivery, and continuous improvement in a nationwide US context.

You will partner with leadership to drive operational excellence, analyze metrics, and guide cross-functional teams to resolve complex issues. Gainwell offers a generous benefits package, flexible vacation, 401(k) match, and ongoing