Senior System Engineer – Hybrid IT & Network Expert

gadellnet; Indianapolis (IN); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid time off & parental leave

Flexible work environment

Employee matching donation program

401k and employer matching

Job summary

GadellNet Consulting Services is seeking skilled Technical Support Engineers to deliver exceptional customer service and technical expertise through our help desk. You will work with a designated PODS team to handle requests via chat, phone, and ticket system, resolving complex issues while upholding our MTZ approach.

The role emphasizes troubleshooting across Windows and server environments, with a focus on Azure, Office 365, networking, and collaborative problem solving.

Qualifications

• 3+ years as a System Engineer or MSP-focused role (degree acceptable).
• Experience troubleshooting Windows/Desktop/Server environments up to current versions.
• Strong familiarity with Office 365, Azure and on-prem/cloud email setups.

Responsibilities

• Maintain, troubleshoot, and upgrade client IT infrastructure and networks.
• Provide advanced technical support via phone, email, and chat.
• Collaborate with clients to resolve issues and implement solutions.
• Manage tickets and SLA targets, document resolutions clearly.
• Mentor junior engineers and participate in on-call rotations.
• Work in a hybrid model with some in-office days.

Skills

MSP experience

Windows 11

Office 365

Azure

Networking

Documentation

Education

Bachelor's degree in Computer Science

Tools

ConnectWise

DattoRMM

ITGlue

Auvik

Thread

Job description

GadellNet Consulting Services is seeking skilled Technical Support Engineers to deliver exceptional customer service and technical expertise through our help desk. You will work with a designated PODS team to handle requests via chat, phone, and ticket system, resolving complex issues while upholding our MTZ approach.

The role emphasizes troubleshooting across Windows and server environments, with a focus on Azure, Office 365, networking, and collaborative problem solving.