Senior System Engineer - Hybrid IT & Infra Support

gadellnet

Greenwood Village (CO)

Hybrid

USD 90,000 - 120,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

401k matching

Paid time off

Flexible work environment

Employee development

Job summary

GadellNet is seeking a skilled Technical Support Engineer to deliver outstanding customer service and technical expertise through our help desk. You’ll work closely with your PODS team, to field service requests through chat, phone calls and our ticket system to resolve technical issues and ensure an excellent client experience.

We are looking for technically competent problem solvers who insist upon excellence from themselves and are great at following processes and procedures to drive

Qualifications

At least 3 years of experience as a System Engineer (MSP experience preferred).
Experience troubleshooting Windows desktop and Windows Server environments.
Strong knowledge of Office 365, Azure, networking, and collaboration tools.

Responsibilities

Maintain, troubleshoot, and upgrade client computer, server, and network infrastructure.
Provide advanced technical support to clients via phone, email, and chat.
Collaborate with clients to resolve issues and implement solutions.
Manage tickets, daily KPI targets, and on-call responsibilities.

Skills

System Engineer

MSP experience

Windows 11

Office 365

Azure

Networking

Education

Bachelor's degree in Computer Science or related field

Tools

ConnectWise

DattoRMM

ITGlue

Auvik

Thread

Job description

We are looking for technically competent problem solvers who insist upon excellence from themselves and are great at following processes and procedures to drive

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