Senior System Engineer

ZipRecruiter; Cockeysville (MD); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading company is hiring a Senior System Engineer to support clients through various IT challenges, particularly within Azure and Windows environments. The position demands a strong background in networking and Office 365 administration, with responsibilities that include troubleshooting, configuration, and proactive maintenance. Candidates should have over 6 years of experience and be passionate about customer service and communication.

Benefits

Dental insurance

Health insurance

Paid time off

Professional development assistance

Vision insurance

Qualifications

• 6+ years of professional IT experience, ideally with an MSP or similar organization.
• Proficient in networking firewalls, managing switches, wireless and VPN configuration.
• Exceptional communication skills to translate tech into plain English.

Responsibilities

• Respond to support requests via phone, tickets, and email.
• Configuring and managing security-related Office 365 services.
• Providing proactive maintenance on client infrastructure.

Skills

Networking firewalls

Office 365 Administration

Microsoft Server platforms

Microsoft Azure

PowerShell

Virtualization

Job description

Job DescriptionJob DescriptionSalary: $65,000 - $85,000

NOTE: This is a technical support position and NOT a software development position. Please do not apply if you are a developer. We also need candidates that currently live within 30 miles of Hunt Valley, MD so do not apply if you live further than that.

Baltimore Consulting is looking to hire a Senior System Engineer for our Managed Services division. This position includes a wide array of responsibilities surrounding the support of our clients. You will be expected to work on Azure, Windows Servers, troubleshoot network issues and assist with project work. This is a very dynamic and fast-moving position in which you will be exposed to a great deal of different technology and solutions for our client base. A successful candidate will have 6+ years in the IT support field and, ideally, experience with a Managed Services Provider or consulting firm that provided multi-client support.

This is primarily an in-office position with the opportunity to work remotely one day per week. There will also be periodic client on-site visits that are generally in the Baltimore Metro area.

RESPONSIBILITIES:

• Responding to support requests via phone, tickets, and email and troubleshooting end-user issues remotely and on-site (as needed)
• Configuring and managing various security-related Office 365 services such as Conditional Access Policies, Risky User/Sign-In Policies, Defender, and Sentinel
• Firewall and network equipment configuration and troubleshooting including the ability to remediate a full range of network-related issues/outages at client sites
• Providing proactive maintenance on client infrastructure and work with account team to recommend upgrades and replacements as needed.
• Rotating after-hours on call schedule
• Occasional project work during non-business hours (with advanced notice)

REQUIRED SKILLS & EXPERIENCE:

• Proficient in Networking firewalls, managed switches, wireless, VPN configuration - looking for experience deploying these from the ground up as well as managing and troubleshooting existing deployments
• Proficient in Advanced Office 365 Administration - Intune, Defender, Conditional Access Policies, etc. - beyond just a working knowledge, we are looking for someone with experience configuring and managing these services in multiple tenants
• Proficient with Microsoft Server platforms configuration and troubleshooting
• Advanced Experience with Microsoft Azure (VMs, storage, networking, App Services, etc.)
• Comfortable with PowerShell
• Virtualization knowledge and experience (VMware & Hyper-V)

DIFFERENTIATORS:

• 6+ years of professional IT experience, ideally with an MSP or similar organization supporting external business environments and users
• Strong prioritization and practical problem-solving skills
• Eager to learn and develop and to share knowledge with others
• Passionate about providing excellent customer service
• Exceptional communication skills ability to translate tech into plain English and have conversations directly with everyone from an end-user to a business owner
• Ability to multitask & work on multiple issues & projects simultaneously
• Ability to stay motivated and on-task when not under direct supervision

BENEFITS:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance