Senior System Configuration Architect

Socket.dev; Indiana (PA); On-site; USD 120,000 - 160,000; Full time

Job summary

Socket.dev is seeking a Senior System Configuration Engineer to act as the technical authority for system configuration within the Service Delivery Organization. You will design scalable configurations and mentor analysts to ensure client implementations meet business needs.

Collaborating with cross-functional teams, you will govern standards, identify risks early, and drive continuous improvement to reduce support issues and improve operational outcomes.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5-7 years of work-related experience.
• Advanced experience designing and implementing business rules, workflows, and system configurations.
• Experience mentoring technical staff or serving as a technical lead preferred.
• Strong analytical and systems-thinking abilities.
• Ability to identify configuration risks before implementation.
• Excellent troubleshooting and root cause analysis skills.
• Strong consultative communication skills.
• Ability to influence technical decisions without direct authority.
• Experience reviewing technical designs and providing constructive feedback.
• Strong documentation and knowledge-sharing skills.

Responsibilities

• Configuration Architecture & Solution Design - lead complex client configuration design and implement business rules.
• Review configurations to ensure alignment with platform capabilities and requirements.
• Identify risks, downstream impacts, and operational considerations before implementation.
• Recommend alternative configuration approaches to improve scalability and outcomes.
• Partner with implementation teams to design solutions for complex business scenarios.
• Provide technical consultation throughout the implementation lifecycle.
• Technical Leadership & Configuration Governance - mentor analysts and establish standards.
• Develop governance processes for consistency and reduced defects.
• Produce training materials and configuration playbooks.
• Lead knowledge-sharing sessions on capabilities and techniques.
• Support onboarding of new Configuration team members.
• Configuration Quality & Continuous Improvement - analyze issues and drive improvements.
• Collaborate with Product Support to reduce recurring incidents.
• Develop recommendations to reduce technical debt and improve quality.
• Support automated validation checks and quality controls.
• Track configuration quality metrics and trends.
• Cross-Functional Collaboration - work with Client Data Integration, Service Delivery Analysts, Engineering, Product Support and Product Management.

Skills

Business rule design

Stakeholder communication

Troubleshooting

Systems thinking

Mentoring

Configuration design

Education

Bachelor's degree or equivalent

Tools

Configuration tools

Job description

Socket.dev is seeking a Senior System Configuration Engineer to act as the technical authority for system configuration within the Service Delivery Organization. You will design scalable configurations and mentor analysts to ensure client implementations meet business needs.

Collaborating with cross-functional teams, you will govern standards, identify risks early, and drive continuous improvement to reduce support issues and improve operational outcomes.