Senior Service Coordinator

Community Access; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Community Access in New York runs a Senior Service Coordinator role focused on engaging participants with complex needs and supporting housing stability. The position emphasizes person-centered care, linkages to community services, and development of individual goals that promote recovery and social integration.

The Senior Service Coordinator will lead group activities, support program operations, and mentor interns while collaborating with the Program Director to ensure program quality and

Qualifications

• Experience with homelessness and recovery‑oriented service delivery.
• Minimum of two years working with people who have history of homelessness, substance use, and/or mental health diagnosis.
• Ability to prioritize and meet deadlines.
• Excellent oral and written communication skills.
• Ability to maintain confidentiality of information.
• Must be fingerprinted and cleared through a background clearance process.
• Bilingual Spanish-speaking preferred.

Responsibilities

• Engage program participants who have complex needs and provide intensive supports.
• Offer individual support and organize community group activities.
• Assist the Program Director and provide back-up coverage when needed.
• Supervise interns or junior staff as assigned.
• Lead or co‑facilitate at least monthly staff trainings or group activities.
• Document and maintain accurate case notes and service plans.

Skills

Communication skills

Leadership

Teamwork

Conflict mediation

Flexible/adaptable

MS Word

MS Excel

Bilingual Spanish

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Word

Excel

Job description

Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT).

Program/Department Description

The Housing department provides permanent and affordable supportive housing for individuals living with mental health concerns and low-income community residents and families, as well as licensed transitional residential programs for individuals moving from institutions into the community. Services are geared towards assisting people in maintaining their housing and moving forward with their lives in stable community-based environments.

Position Overview

The Senior Service Coordinator provides engagement and support services to program participants who have complex needs that require more intensive supports. The Senior Service Coordinator supports program participants using a person-centered model that supports individuals in maintaining their housing and developing and reaching goals that could include but are not limited to furthering their recovery, accessing community-based treatment and support services, connecting to community, family and social support networks, and exploring educational or vocational opportunities. Senior Service Coordinators are responsible for providing individual support as well as community building group activities. The Senior Service Coordinator assists the Program Director in the management of program as needed and provides back-up coverage when program director is absent. Senior Service coordinators will have the opportunity to supervise interns or newer staff.

Key Performance Indicators

• Facilitate a minimum of four groups per month at all assigned locations, either four different groups or two different recurring groups.
• Ensure that all services, follow- up and documentation are completed on time including:
• All assessments and service plans for the program are completed on time.
• Complete at least two service plan linked notes for all tenants on assigned caseload (8 in licensed housing), entered within 48 hours of the meetings.
• Ensure monthly in-apartment visits for all tenants on assigned caseload (weekly in the Community Residences).
• Consistently document 40 hours of direct service work each month.
• Provide leadership to team by facilitating at least one staff training per quarter during team meetings, with topics chosen in collaboration with the Program Director.
• Provide and document regular individual supervision at least one intern or staff member as per policy.

Job Qualifications

• Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access, with particular expertise in recovery-oriented service delivery.
• Minimum of a high school diploma or equivalent (GED) required; bachelor’s degree in related field preferred - work experience within field may be substituted for degree.
• Minimum of two years working with people who have a history of homelessness, substance use, and/or mental health diagnosis, required.
• Ability to prioritize and meet deadlines.
• Excellent oral and written communication skills.
• Be creative and flexible.
• Ability to utilize various computer programs, including Microsoft Word and Excel.
• Show initiative and be responsible for follow through.
• Ability to maintain confidential information, as related to position.
• Demonstrated leadership skills and ability to work as part of a team.
• Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving.
• Must be fingerprinted and cleared through a background clearance process.
• Bilingual Spanish-speaking, preferred. Ability to speak other relevant languages, dependent on specific needs of program participants.

Community Access is an Equal Opportunity Employer. M/F/D/V.

We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services. www.communityaccess.org