Case Manager

Contra Costa Interfaith Housing; Suffolk (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Contra Costa Interfaith Housing in Suffolk, Virginia, is seeking a qualified professional to support families in reaching their full potential. The role includes performing assessments, providing mental health interventions, and collaborating with community partners.

Applicants must have a Master's degree and at least two years of relevant experience, particularly with homeless families dealing with mental health issues. Bilingual candidates are encouraged to apply. The position requires a commitment to maintaining confidentiality and advocating for consumer rights.

Qualifications

• Minimum of two years' experience in the human service field.
• Familiarity with issues faced by homeless families with mental disabilities.

Responsibilities

• Perform psychosocial, life skills, and financial assessments.
• Provide supportive mental health interventions as needed.
• Complete timely and accurate documentation.

Skills

Bilingual in English/Spanish

Outstanding written and verbal communication skills

Computer proficiency (Microsoft, database applications)

Education

Master’s degree in human services or related field

Bachelor's degree + four years of experience in human services

Job description

Job Description

Reports To: Director of Support Services

What you’ll do

Support our families to reach their full potential (75%)

• Perform comprehensive psychosocial, life skills and financial assessments.
• Work collaboratively with families to develop and monitor progress on action goals and youth academic plans, encouraging independent action and/or providing assistance as appropriate.
• Assure the provision of supportive mental health interventions as needed, including crisis management and ongoing treatment as needed.
• Refer for medical, mental health, addiction/recovery, financial, legal, and other community services as needed, and coordinate with all persons/agencies involved in a family’s service plan for the duration of service delivery.
• Maintain contact with all residents in caseload and provide home visits according to the identified level of need.
• Participate in team case conferences for the entire caseload of Families in Supportive Housing Program, and be prepared to provide backup for the fellow case manager(s) as needed.
• On‑call, after hours, and backup work for other Families in Supportive Housing Team members may be required.

Stay on top of the paperwork and administrative details to keep the program running (15%)

• Complete timely and accurate documentation within 24 hours after each service contact.
• Assure that timely and accurate data is available to be entered into the Homeless Management Information System (HMIS).
• Comply with policies, procedures, standards of practice, and outcome requirements for the supportive housing program.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
• Complete required personnel‑related paperwork and complete expenditure reports for food supplies, petty cash expenses and/or mileage in a timely and accurate manner.

Work with team members and community partners to provide excellent services and coordination (10%)

• Represent CCIH in a professional manner in all circumstances.
• Maintain awareness of culturally diverse consumer populations and perform duties in a culturally competent manner.
• Attend all required meetings, including but not limited to: CCIH staff meetings, Families in Supportive Housing Team meetings, case management team meetings, family member case conferences, and linkage meetings with other agencies.
• Attend regular individual supervision meetings and provide timely reporting on family progress.
• Participate in trainings and learning opportunities in an effort to continuously improve our services.

Qualifications

• Master’s degree or substitution of experience for education as follows:
• B.A. Degree and four years’ experience in the human services field (for a total of at least six years, combined with the minimum of two years’ experience indicated below) may substitute for the Master’s degree.
• Two years’ experience in the human service field, preferably in dual diagnosis, substance abuse, mental health, and/or homeless setting.
• Must be familiar with the needs and issues of homeless families with mental disabilities. (Mental health or ex‑mental health consumers are encouraged to apply).
• Bi‑lingual in English/Spanish a plus.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft, and database applications.

Required

• Must pass LiveScan screening and TB test.
• Must have own transportation and auto insurance.

Physical Requirements

• Ability to walk up and down stairs and up to ½ mile at any one time.
• Ability to sit for up to 2 hours without a break.
• Ability to perform repetitive movements, such as typing and filing, and use of commonly used office machines and supplies.
• Ability to lift and move up to 25 pounds.
• Ability to speak on the telephone for up to 3 hours.
• Ability to drive an automobile and transport oneself between meetings, including driving at night.
• Must have an operational vehicle, auto insurance, and valid driver’s license.

Additional Information

All your information will be kept confidential according to EEO guidelines.