Senior Support Engineer, Product Data Quality & Resolution

Ll Oefentherapie; Hillsboro (OR); On-site; USD 120,000 - 150,000; Full time

Job summary

Oracle is seeking a Senior Support Engineer to investigate and resolve complex product-data issues that block hardware onboarding into Oracle data centers. You will act as a technical contact for operational support and collaborate with global manufacturing partners, Product Engineering, and Data Centre Operations.

You will drive root-cause analysis, propose corrective actions, and push for systemic improvements while participating in a follow-the-sun support model, including occasional weekend

Responsibilities

• Investigate and resolve complex product-data issues that prevent hardware onboarding.
• Act as technical point of contact for operational support.
• Collaborate with Oracle's global manufacturing partners, Product Engineering, Data Centre Operations, and cross-functional teams.
• Identify root causes and drive timely resolution of critical operational incidents.
• Participate in a follow-the-sun support model with scheduled weekend and after-hours coverage.

Job description

Senior Support Engineer, Product Data Quality & Resolution

Role Purpose

The Senior Support Engineer is responsible for investigating and resolving complex product-data issues that prevent hardware from being successfully onboarded into Oracle data centers. Acting as a technical point of contact for operational support, the role partners with Oracle's global manufacturing partners, Product Engineering, Data Centre Operations, and cross-functional engineering teams to investigate technical issues, identify root causes, and drive timely resolution of critical operational incidents.

The successful candidate will manage technical investigations, recommend corrective actions, and identify opportunities for systemic improvement. Responsibility for implementing product or process changes will transition to the appropriate Product Engineering or Program Management teams once investigation and recommendations are complete.

This role supports a global operational environment and participates in a follow-the-sun support model, including scheduled weekend and after-hours coverage as required.