Senior Product Data Quality & Onboarding Engineer

Oracle; Austin (TX); On-site; USD 52,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Employee Stock Purchase Plan

401(k) Savings with company match

Job summary

Oracle is seeking a Senior Support Engineer to resolve complex product-data issues hindering hardware onboarding into Oracle data centers. You will act as a technical contact for operations, collaborating with global manufacturing partners, Product Engineering, and Data Centre Operations to investigate issues and drive timely resolutions.

The role requires strong analytics, SQL, Excel, and Python skills, with experience reading XML/JSON and using REST APIs.

Qualifications

• Strong analytical, investigative, and root cause analysis skills.
• Experience writing SQL queries for technical investigation and data analysis.
• Strong Microsoft Excel skills for data analysis and reporting.
• Ability to read and interpret XML and JSON.
• Experience working with REST APIs and related data sources.
• Basic Python programming skills for data analysis and automation.
• Understanding of data validation and product-data quality principles.

Responsibilities

• Investigate and resolve complex product-data issues impacting hardware onboarding into Oracle data centers.
• Monitor, prioritize, and respond to technical support tickets within the operational support queue.
• Perform detailed root cause analysis, including writing SQL queries to examine raw database records.
• Read and interpret XML and JSON data to identify missing, incorrect, duplicated, or improperly formatted product information.
• Collaborate with Oracle's global manufacturing partners to investigate and resolve product-data quality issues while ensuring corrective actions are measurable and verifiable.
• Produce clear investigation reports, root cause analyses, and technical documentation.

Skills

SQL queries

Excel

XML/JSON parsing

REST APIs

Python

Data quality

Root cause analysis

Communication

Job description

Oracle is seeking a Senior Support Engineer to resolve complex product-data issues hindering hardware onboarding into Oracle data centers. You will act as a technical contact for operations, collaborating with global manufacturing partners, Product Engineering, and Data Centre Operations to investigate issues and drive timely resolutions.

The role requires strong analytics, SQL, Excel, and Python skills, with experience reading XML/JSON and using REST APIs.