Senior Support Engineer, Product Data Quality & Resolution

Ll Oefentherapie; Hillsboro (OR); On-site; USD 110,000 - 170,000; Full time

Job summary

Ll Oefentherapie in Hillsboro, OR is seeking a Senior Support Engineer for Product Data Quality & Resolution. You will investigate and resolve complex product-data issues blocking hardware onboarding into Oracle data centers, serving as a technical point of contact for operational support.

You will partner with Product Engineering, Data Centre Operations, and global manufacturing teams to identify root causes and drive timely resolutions, with follow-the-sun coverage including weekends as

Responsibilities

• Investigate and resolve complex product-data issues that prevent hardware onboarding.
• Manage technical investigations and recommend corrective actions.
• Identify opportunities for systemic improvement and drive timely resolution of incidents.
• Participate in follow-the-sun support with potential weekend and after-hours coverage.

Job description

Senior Support Engineer, Product Data Quality & Resolution

Role Purpose

The Senior Support Engineer is responsible for investigating and resolving complex product-data issues that prevent hardware from being successfully onboarded into Oracle data centers. Acting as a technical point of contact for operational support, the role partners with Oracle's global manufacturing partners, Product Engineering, Data Centre Operations, and cross-functional engineering teams to investigate technical issues, identify root causes, and drive timely resolution of critical operational incidents.

The successful candidate will manage technical investigations, recommend corrective actions, and identify opportunities for systemic improvement. Responsibility for implementing product or process changes will transition to the appropriate Product Engineering or Program Management teams once investigation and recommendations are complete.

This role supports a global operational environment and participates in a follow-the-sun support model, including scheduled weekend and after-hours coverage as required.