Senior Support Analyst - Healthcare Tech Platform

Kodiak Solutions; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Kodiak Solutions is seeking a Senior Support Analyst to join our Product Engineering team and assist in supporting and implementing our healthcare platform. You'll handle incidents, requests, and changes under technical leadership and collaborate across Product and Engineering teams.

You should have a strong background in SQL (T-SQL/SSIS/SSRS), 5+ years in product support or implementation, experience with ServiceNow, and a willingness to work in a fast-paced healthcare tech environment in the

Qualifications

• Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience.
• 5+ years of relevant experience in product support and/or product implementation.
• Min 5 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS).
• Experience with ticketing system(s), preferably ServiceNow.
• Experience with Microsoft Azure and/or Snowflake, a plus.

Responsibilities

• Learn technical skills required to resolve customer support cases/requests.
• Learn team structure and deliver assigned items in established timelines.
• Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
• Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow).
• Learn compliance standards across various product areas.
• Leveraging documentation related to products and services tasked with supporting/implementing.

Skills

MS SQL Stack

ServiceNow

Azure / Snowflake

Team Collaboration

Adaptability

Education

Bachelor's degree in CS, MIS, Information Systems or engineering fields

Tools

Microsoft Azure

Snowflake

Job description

Kodiak Solutions is seeking a Senior Support Analyst to join our Product Engineering team and assist in supporting and implementing our healthcare platform. You'll handle incidents, requests, and changes under technical leadership and collaborate across Product and Engineering teams.

You should have a strong background in SQL (T-SQL/SSIS/SSRS), 5+ years in product support or implementation, experience with ServiceNow, and a willingness to work in a fast-paced healthcare tech environment in the