Senior Supply Chain Lead, AWS Cloud Logistics

Amazon Data Services, Inc.; Florence (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Amazon Data Services, Inc. is seeking an experienced Supply Chain Manager to lead PAC operations for North America and Latin America, owning end-to-end process improvement, capacity planning, damage/claims, and LSP governance.

This role anchors standardization and scalable systems across warehousing and transportation in a high-growth data center context. You will partner with technology and data teams to design scalable processes, define KPIs, and drive cross-functional alignment with

Qualifications

• 3+ years of program or project management experience.
• 5+ years of supply chain management, planning, strategic sourcing, commodity management or program management experience.
• Bachelor's degree in Business, Logistics, Business Engineering, Supply Chain, or a related field.
• Experience in program management, logistics, operations, supply chain, transportation, or a related field.
• 3+ years of logistics operations experience.
• Experience in process design and documentation.
• Experience troubleshooting issues and root cause analysis.
• Experience developing and implementing KPI goals and strategies based on broader organization goals.
• Experience in building financial and operational reports/data sets that inform business decision-making.
• Experience with capacity planning and demand forecasting in a high-growth environment.

Responsibilities

• Drive process standardization across PAC warehousing and transportation, ensuring handoffs, inbound compliance, and outbound execution meet AWS standards across all LSPs
• Own the full damage and claims lifecycle - chain-of-custody through root-cause analysis to financial resolution
• Develop capacity planning models aligning NALA warehouse storage, transportation lanes, and supplier onboarding with PAC's growth
• Enforce consistent performance standards across multiple LSPs through standardized processes, unified reporting, and shared accountability
• Define, enforce, and audit end-to-end transportation and warehousing KPIs in the PAC space
• Partner with technology and data engineering teams on scalable systems design, reducing dependency on provider-specific reporting
• Establish LSP onboarding with the PAC implementation team - embedding ASN, labeling, and compliance requirements pre-shipment
• Serve as the single ACL point of contact for PAC site teams, construction partners, and Global Supply Managers - resolving escalations, disputes, and scheduling conflicts in real time
• Own reporting cadences and lead business reviews on supply health, exception trends, and corrective actions for ACL leadership and PAC stakeholders
• Write documents cross-functionally and present at document reviews
• Mentor and coach team members; serve as an escalation point across the team
• Drive team culture, ACL hiring (MGHD), organizational planning, and the COE review process

Skills

Program management

Supply chain management

Bachelor's degree

Logistics operations

Process design

Root cause analysis

KPI development

Data-driven decision making

Capacity planning

Demand forecasting

Education

Bachelor's degree in Business, Logistics, Supply Chain, or related field

Job description

Amazon Data Services, Inc. is seeking an experienced Supply Chain Manager to lead PAC operations for North America and Latin America, owning end-to-end process improvement, capacity planning, damage/claims, and LSP governance.

This role anchors standardization and scalable systems across warehousing and transportation in a high-growth data center context. You will partner with technology and data teams to design scalable processes, define KPIs, and drive cross-functional alignment with