Senior Supervisor, Direct Sales

Point Broadband / Sunset Digital; Bristol, Northern (VA, KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Free fiber services

Insurance from day one

401(k) with company match

Paid time off

Referral program

Career development

Job summary

Clearwave Fiber is seeking a Sr. Supervisor, Direct Sales to lead and develop our Residential Sales Executives team in the Bristol, VA market. You will balance frontline selling with coaching and performance management to drive targets and growth.

You will report to the Regional Sales Manager, collaborate across operations, and ensure timely commissions and accurate territory management. This is a field-focused leadership role with strategic planning responsibilities.

Qualifications

• Experience leading direct sales teams, preferably in telecom or related fields.
• Proven ability to coach, mentor and manage performance.
• Strong leadership, communication and collaboration across departments.

Responsibilities

• Achieve and exceed team sales goals while balancing leadership and personal sales.
• Lead, train and coach Residential Sales Executives (RSEs).
• Deliver performance reports and metrics to leadership.
• Recruit, interview and hire new sales talent; develop team for long-term success.
• Oversee employee relations, performance reviews, and improvement plans.
• Collaborate with leadership and operations to manage territory and commissions.

Skills

Direct sales leadership

Coaching & mentoring

Performance management

Strategic planning

Cross-functional collaboration

Job description

Point Broadband and Clearwave Fiber are affiliated companies operating as part of a combined organization. This opportunity is a Clearwave Fiberposition, and candidates selected for hire will be employed by Clearwave Fiber under Clearwave Fiber’s benefit plans, payroll, and employment policies.

Senior Supervisor, Direct Sales

Bristol, VA

Summary:

Are you ready to lead and elevate a high-performing sales team in the fast-growing fiber-optic industry? Clearwave Fiber is seeking an enthusiastic and results-driven Sr. Supervisor, Direct Sales to guide and develop our sales team. This role requires a balance of strategic leadership and direct sales activities, making it ideal for someone who excels both in managing teams and driving personal sales performance.

Your Mission:

As a Sr. Supervisor, Direct Sales, you will oversee the day-to-day operations and performance of the Residential Sales Executive team in the Marietta, GA area. Reporting directly to the Regional Sales Manager, you will work closely with leadership to ensure the team not only meets but exceeds sales targets. Your leadership will be crucial in driving growth, operational excellence, and the future of residential fiber connectivity.

Who You Are:

• A driven leader with a passion for sales and team development.
• Experienced in direct sales, preferably in telecommunications or a related field.
• Adept at coaching, mentoring, and leading a diverse team of sales professionals.
• Skilled in performance management and operational efficiency.
• An excellent communicator, capable of partnering effectively across departments and leadership levels.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

• Achieve Excellence: Be accountable for meeting and surpassing your team's sales goals, balancing leadership responsibilities with individual sales efforts.
• Lead & Inspire: Supervise, train, and coach the Residential Sales Executives (RSEs), fostering an environment of continuous improvement, accountability, and team success.
• Drive Performance: Deliver comprehensive performance reports and metrics to sales leadership, providing transparency and insight into team performance and progress.
• Build the Team: Take responsibility for recruiting, interviewing, and hiring new sales talent. Mentor, coach, and develop your team members, ensuring they are set up for long-term success.
• Manage Employee Relations: Oversee employee relations, conducting performance reviews and managing improvement plans to maintain a productive, engaged, and motivated workforce.
• Collaborate for Success: Work closely with leadership and operations teams to manage territory assignments, track performance, and ensure accurate and timely commission payments.
• Be Adaptable: Perform additional duties as requested by market leadership, demonstrating flexibility and commitment to Clearwave Fiber’s overall success.

The Split: Approximately 60% of your time will be spent in the field, directly engaging with your team to support and lead by example. The remaining 40% will focus on strategic planning, reporting, and administrative tasks to ensure smooth operations.

Perks You’ll Love:

• Free Clearwave Fiber services (if you live in our service area).
• Health, dental, and vision insurance from day one.
• 401(k) with generous company matching and 100% vesting from the beginning.
• Paid time off—up to 20 days in your first year!
• Employee referral program and career development opportunities.
• Target pay - $93k! Base, plus commission.

At Clearwave Fiber, our core values guide everything we do:

• Purpose: We’re about more than just ourselves.
• Ownership: We take responsibility and initiative.
• Courage: We embrace challenges with open arms.
• Resourcefulness: We always find a way.
• Simplicity: We focus on what truly matters.

Pre-hire Assurance:

Rest assured, Clearwave Fiber prioritizes the safety and security of our associates and customers. Job offers are contingent upon successful background checks, drug screenings, and reference checks. Once cleared, embark on a fulfilling and rewarding career journey with us.

Why Clearwave Fiber?

At Clearwave Fiber, you’ll join a forward-thinking company committed to connecting communities with the power of fiber-optic technology. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in an innovative and supportive environment.

The employing entity for this position is Clearwave Fiber. Employment terms, benefits, payroll administration, and related policies are governed by Clearwave Fiber and may differ from those offered by other affiliated companies, including Point Broadband.