Senior Success Lead, Public Sector

Jobgether; United States; Remote; USD 140,000 - 175,000; Full time

Benefits offered by this job

Total rewards package

Healthcare data product impact

Disability accommodations

Job summary

Jobgether is seeking an experienced professional to own engagement and value realization for a portfolio of U.S. government accounts.

The role focuses on understanding strategic priorities, driving measurable outcomes, and expanding relationships across multiple levels of government and channel partners. The ideal candidate brings 7+ years in healthcare tech and government-facing roles, with proven program management, stakeholder management, and exceptional communication skills.

Qualifications

• 7+ years of experience in healthcare technology and customer-facing roles.
• 4+ years of experience working with the federal government, with contractors, or government-adjacent organizations.
• Proven strategic program and project management capabilities with focus on customer value and outcomes.
• Proven ability to build and maintain deep, trust-based relationships with customer stakeholders.
• Experience expanding stakeholder relationships beyond primary contacts through effective communication and rapport-building.
• Demonstrated ownership of complex, high-value customer accounts.
• Strong strategic thinking with ability to identify trends and translate into value propositions.
• Excellent interpersonal, communication, and presentation skills with an empathetic, collaborative approach.
• Ability to navigate fast-paced, evolving environments and make sound decisions.

Responsibilities

• Own engagement and value realization for a portfolio of up to five government accounts.
• Understand customers' strategic priorities, challenges, and outcomes via regular meetings and reviews.
• Develop tailored engagement strategies to help customers and partners succeed.
• Lead complex programs involving multiple partners and stakeholders.
• Drive long-term value by increasing product adoption, satisfaction, and renewals.
• Build trusted relationships with stakeholders at multiple levels and expand engagement beyond primary contacts.
• Identify risks, resolve complex issues, and escalate appropriately.
• Collaborate with sales, product, and internal teams to share customer insights and influence strategy.
• Apply a self-service-first approach to problem-solving for customers and colleagues.

Skills

Relationship management

Program management

Healthcare technology

Govt. experience

Stakeholder management

Strategic thinking

Communication

Presentation skills

Job description

Accountabilities

You will take ownership of strategic engagement and value realization for a dedicated portfolio of government accounts, ensuring customers achieve their objectives while building lasting partnerships. Your responsibilities will include:

• Manage engagement and value realization across a portfolio of up to five government and public sector accounts, accelerating measurable customer outcomes.
• Build a deep understanding of each customer's strategic priorities, operational challenges, and desired outcomes through regular meetings, workshops, and quarterly business reviews.
• Develop tailored engagement strategies that help customers and government channel partners achieve success according to their own objectives.
• Lead complex programs involving multiple partners, contractors, and stakeholders, balancing thorough analysis with timely decision-making and execution.
• Drive long-term customer value by increasing product adoption, improving customer satisfaction and account health, supporting renewals, and strengthening retention.
• Build trusted relationships with stakeholders at multiple levels, expanding engagement beyond direct contacts and fostering long-term customer advocacy.
• Identify risks, resolve complex issues, and escalation sensitive or exceptional situations appropriately.
• Collaborate with sales, product, and other internal teams to share customer insights and influence account strategies, product direction, and value propositions.
• Apply a self-service-first approach to problem-solving, helping customers and colleagues navigate questions and challenges efficiently.
• Communicate effectively with internal and external stakeholders, leading presentations and maintaining productive relationships through empathy, clarity, and accountability.
• Contribute to a broader customer-centric culture and support continuous improvement across engagement practices and business processes.

Requirements

The ideal candidate is an experienced relationship and program management professional with a strong background in healthcare technology and government engagement. You should be comfortable managing high-value accounts, navigating complex public sector environments, and connecting customer needs with measurable business outcomes. Key qualifications include:

• At least 7 years of experience in healthcare technology and customer-facing roles.
• At least 4 years of experience working in the federal government, with government contractors, or within government-adjacent organizations.
• Demonstrated strategic program and project management capabilities, with a strong focus on customer value and business outcomes.
• Proven ability to build and maintain deep, trust-based relationships with customer stakeholders.
• Experience expanding stakeholder relationships beyond primary contacts through effective communication and rapport-building.
• Demonstrated ownership of complex, high-value customer accounts.
• Strong strategic thinking and the ability to identify trends across customers and translate them into relevant value propositions.
• Excellent interpersonal, communication, and presentation skills, with an empathetic and collaborative approach.
• Ability to work effectively in fast-paced, evolving environments, navigate ambiguity, prioritize competing demands, and make sound decisions.

Additional experience that would be an advantage:

• Experience within a government agency or government-adjacent organization, a healthcare real-world data (RWD) analytics company, a contract research organization (CRO), or a healthcare systems integrator.
• Familiarity with clinical data, real-world data (RWD), real-world evidence (RWE), patient consent, and HIPAA privacy requirements.
• Experience applying RWD and RWE in pharmaceutical or life sciences environments.
• Understanding of drug development processes and/or clinical trials.
• Experience working with federal health agencies or departments such as HHS, NIH, FDA, CMS, ARPA-H, CDC, AHRQ, SAMHSA, HRSA, ASPE, ONC/ASTP, VHA, DHA, or DARPA.
• Experience engaging with program officers, Contracting Officer's Representatives (CORs), and senior government stakeholders, including agency leadership.

Benefits

• Estimated annual base salary of $140,000–$175,000 USD , depending on experience, skills, responsibilities, and role level.
• Eligibility for additional variable compensation.
• Total rewards package designed to recognize employee contributions and support performance in a high-growth healthcare technology environment.
• Opportunity to contribute to innovative healthcare data products and services with industry-wide impact.
• Diverse and inclusive workplace focused on belonging, collaboration, and high performance.
• Reasonable accommodations available for candidates and employees with disabilities.