Senior Subsidence Tech Lead - Remote

Crawford & Company; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Crawford & Company is seeking a Senior Technical Lead (Subsidence) to guide subsidence claims handling and field consultants. You will ensure high-quality technical decision making, manage indemnity spend, and drive operational performance to market-leading standards.

The role includes mentoring, capability development, and succession planning across all teams, with home-based work and occasional UK travel.

Qualifications

• Extensive experience in subsidence claims handling, loss adjusting or technical claims management.
• Strong technical knowledge of subsidence claim investigation, validation, monitoring and repair solutions.
• Excellent stakeholder management and client relationship skills.
• Strong analytical and problem-solving abilities.
• Experience of quality assurance, auditing and performance management processes.
• Understanding of indemnity spend management and claim lifecycle control.
• Experience of coaching, mentoring and developing technical colleagues.
• Knowledge of regulatory, health and safety and compliance requirements relevant to the role.

Responsibilities

• Lead and mentor technical teams across subsidence claims and field consultants.
• Oversee technical performance, quality and productivity of staff and key suppliers.
• Develop and manage a quality assurance and audit programme for market-leading performance.
• Provide technical oversight of claim handling and ensure sound, commercial decisions.
• Act as a referral point for complex, high-value subsidence claims.
• Ensure compliance with procedures, service requirements and regulatory obligations.
• Identify training needs and deliver function-wide training programmes.
• Support innovative claims solutions, digital tools, and process improvements.

Skills

Subsidence claims

Stakeholder management

Analytical thinking

Coaching & mentoring

Regulatory compliance

Quality assurance

Job description

Crawford & Company is seeking a Senior Technical Lead (Subsidence) to guide subsidence claims handling and field consultants. You will ensure high-quality technical decision making, manage indemnity spend, and drive operational performance to market-leading standards.

The role includes mentoring, capability development, and succession planning across all teams, with home-based work and occasional UK travel.