Senior Stylist

Maison Alaïa; New York (NY); On-site; USD 38,572 - 42,705; Full time

Benefits offered by this job

Medical, dental, and vision programs

401(k) with employer match

Paid time off

Wellness reimbursement benefit

Volunteer days off

Job summary

Maison Alaïa is seeking a Senior Stylist in New York City. The role involves welcoming clients into the Alaïa family, building long-term relationships, and improving omnichannel sales performance. A Senior Stylist ensures the store maintains a luxurious environment while offering exceptional customer service.

Candidates should have a minimum of 5 years of luxury retail experience and excellent interpersonal skills. The company provides a comprehensive benefits program including medical, dental, and employee assistance.

Qualifications

• At least 5 years of experience in luxury retail.
• Previous experience in retail sales and operations.
• Strong attention to detail with the ability to handle multiple tasks.
• Able to work availability including evenings, weekends, and holidays.

Responsibilities

• Ensure every client is welcomed and well taken care of.
• Improve individual business performance through excellent customer service.
• Ensure an impeccable store environment and grooming at all times.
• Support after-sales clients and ensure impeccable service.

Skills

Interpersonal skills

Communication skills

Attention to detail

Computer skills

Ability to handle multiple tasks

Job description

Senior Stylist

ALAÏA | New York City

Reports to: Boutique Director

Role Overview

An ALAÏA Senior Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Alaïa family. They are a trustworthy advisor to clients and a reliable partner to managers of the store.

Responsibilities

Client Relationship Owner

• Ensures every client is welcome, well taken care of and takes pride in developing long‑term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reach‑out campaigns and utilises all clienteling tools available to complete CRM tasks within the given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular the VVICs and VICs they handle

Omnichannel Business Partner

• Has at heart to offer excellent customer service and improve individual business performance
• Uses all omnichannel services available to grow omnichannel sales
• Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM/HO
• Is aware of local trading environment and competitors’ activities

Operations Excellence Supporter

• Ensures an impeccable store environment, BOH and grooming at any time of the day
• Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all times
• Implements all guidelines related to store and back‑of‑house management and participates in inventories
• Supports after‑sales clients and follows up to ensure impeccable after‑sales service
• Complies with established Richemont policies and standards

Qualifications

• At least 5 years of experience in luxury retail
• Previous experience in retail sales and operations
• Excellent interpersonal, communication, and computer skills are required
• Strong attention to detail with the ability to handle multiple tasks simultaneously
• Ability to sit down and stand for extended periods of time
• Able to work open availability including evenings, weekends and holidays
• Ability to lift up to 20 lb boxes regularly

Benefits

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Hourly Range: $28-$31

Salary will be determined based on relevant skills and experience.