Senior Student Wellbeing & Care Coordinator

asu; Tempe (AZ); On-site; USD 55,000 - 59,000; Full time

Job summary

The Design School at Arizona State University seeks a Senior Student Wellbeing & Care Coordinator to support student wellbeing, retention, and success across undergraduate and graduate programs.

Under the Associate Director of School Operations, you will coordinate care for students facing challenges, connect them with campus resources, and promote belonging and timely degree progression in a collaborative, student-centered environment.

Qualifications

• Bachelor's degree and five years of relevant experience.
• Equivalent combinations of experience or training considered.

Responsibilities

• Coordinate high-volume case management to support student wellbeing.
• Assist with retention, wellbeing initiatives, and student engagement.
• Collaborate with departments to guide students to resources and services.

Skills

Advising

Student Engagement

Collaboration

Case Coordination

Education

Bachelor's degree or equivalent

Job description

Job Profile:

Student Support Specialist 3

Job Family:

Student Support Services

Time Type:

Full time

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Provides advice and guidance to students in specialized area(s) of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Job Description:

Under the supervision of the Associate Director of School Operations, the Senior Student Wellbeing & Care Coordinator will support student wellbeing, retention, and success across undergraduate and graduate programs in The Design School.

This is a new position, reflective of The Design School's commitment to helping each and every student achieve their goals. The Design School's Student Experience & Success model is organized around a collaborative network of professionals focused on recruitment and learner pathways, academic progress and advising, learning systems and processes, and community, belonging, and wellbeing. Working within this matrix structure, the Senior Student Wellbeing and Care Coordinator serves as a primary point of coordination for students experiencing academic, personal, financial, health, or other challenges that may impact their ability to thrive and persist toward degree completion.

Working closely with students, faculty, staff, HIDA Student Engagement, the Dean of Students Office, and university partners, the position helps students navigate complex support systems, access appropriate resources and remain connected to their academic and campus communities. The role contributes to a proactive and holistic approach to student support that emphasizes relationship-building, continuity of care, early intervention, and coordinated support across multiple university services. This is not a counselling position, per se, but the ability to connect with students and guide them to appropriate resources and support will be crucial to success. The incumbent will help develop the role as they grow in familiarity with our students and their specific needs, helping to identify the biggest challenges we must tackle and optimal solutions. They will have the opportunity to bring outside-the-box thinking to the process of developing, implementing and evaluating student success operations that directly impact retention, wellbeing, and timely degree progression.

This position plays an important role in strengthening student wellbeing, fostering a culture of belonging and care, and supporting timely degree progression and student success. The successful candidate will combine empathy, sound judgment, and strong organizational skills to coordinate complex and sensitive situations while maintaining a student-centered approach.

The Design School at Arizona State University is one of the largest, most comprehensive, and collaborative design schools in the nation. Bringing together five core design disciplines, Architecture, Industrial Design, Interior Design, Landscape Architecture, and Graphic Design, along with transdisciplinary areas of study and practice, The Design School offers a distinctive model for design education.

Our school brings together these disciplines through a unified faculty working collaboratively to educate the next generation of designers and creative leaders. Guided by principles of life-centered design, our teaching, research, and community engagement foster innovation through the integration of perspectives, design expertise, emerging technologies, and partnerships with communities and industry.

The Design School advances ASU's charter through inclusive excellence, broad access to educational opportunity, and meaningful community impact. We are committed to design for the public good and to cultivating a culture of belonging that values plural perspectives. Through this work, we prepare students to address complex challenges and create positive impact in their communities and beyond. Learn more about The Design School at Arizona State University here .

Position Salary Range:

$54,600 - $58,500 annually

Essential Duties:

• Student Support & Engagement Lead Community of Care student support for The Design School in partnership with college support staff, including high-volume case coordination and follow-up communications.


• Support student wellbeing initiatives across undergraduate and graduate populations, promoting belonging, wellness, and connection to The Design School community.


• Collaborate with colleagues leading Academic Probation and Corrective Action Plan (CAP) processes for The Design School students, ensuring timely communication and supporting students in meeting academic e