Coordinator, Student Success Center

Arizona-State-University; Tempe (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

The Student Success Center at Arizona State University in Tempe seeks an energetic Administrative Operations Specialist 3 to lead a large student peer coaching workforce and manage center projects. You will supervise peer coaches, coordinate mentoring, and partner with retention initiatives to improve student success.

Reporting to University College Work+ and collaborating across ASU units, you will design, deliver training, and prepare reports, while supporting staff in a fast-paced environment

Qualifications

• Bachelor's degree and five years of experience or equivalent combination of experience/training.
• Experience supervising student workers and coordinating programs in higher education.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Supervise, train, coach, and evaluate a large student peer coaching workforce (75%).
• Lead special projects and support Work+ program initiatives (10%).
• Handle flexible tasks and process improvements for student retention (15%).

Skills

Supervising student workers

Higher education administration

Coaching and mentoring

Stakeholder collaboration

Education

Bachelor's degree

Job description

Job Profile: Administrative Operations Specialist 3 - Job Family: Administrative Operations - Time Type: Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications: Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description

Salary: $45,000 annually

The Student Success Center is seeking an innovative, energetic and self-motivated leader to join an award-winning, high-impact, dynamic, student-centric team. The Student Success Center believes that the right person at the right time can change a life, and we are looking for a leader who can take initiative, aligns with this belief and is passionate about helping students achieve their goals and aspirations, utilizing a holistic coaching approach.

Under administrative direction, the Coordinator primarily manages and supervises a large team of working learners (peer coaches), leads the center's projects and activities, serves as liaison between the center and assigned student retention partners, and works on collaborative projects related to student engagement, retention, and success. This position is based on the Tempe campus with occasional travel to pan campuses such as West, Poly or Downtown. The Coordinator also plays a critical role in the University College Work+ program, which is designed to prepare student-employees for their future professional careers. As a key participant in Work+, the Coordinator will serve as a career guide and mentor to the student peer success coaches they have been assigned to supervise. Additionally, the Coordinator will be involved in providing student peer success coaches opportunities to build valuable work skills as well as facilitating their professional development. For more information on Work+, please visit https://workplus.asu.edu/.

Essential Duties

• Student / Working Learners Supervision (75%) Supervises, leads, trains, coaches, and evaluates the performance of the assigned large student peer coaching workforce, applying work-integrated learning principles to ensure the peer coaching role functions as both a service position and a structured, career-building work experience. All peer coaches, or working learners, are students at ASU themselves, and the position is designed to develop their professional competencies while they support their peers. Coordinates delivery of the Student Success Center's peer coaching program, ensuring support for students who may need assistance and guidance with goal setting, strategies for success, financial planning, and engagement within the university to ensure a successful first year at ASU. Conducts monthly 1:1 meetings with each of their assigned peer coach that integrate performance review with career coaching, using the peer coach's day-to-day work as a live case study for professional growth - providing career guidance and mentorship, discussing professional development, reviewing performance, and delivering actionable feedback tied to real workplace scenarios. Intentionally designs the peer coaching experience as a work-integrated learning opportunity, assisting coaches in translating their day-to-day responsibilities into transferable competencies across workforce readiness, entrepreneurship, soft skills, and technical skills - helping working learners connect what they do on the job to the skills employers seek. Monitors work in progress and completion for each student peer coach and serves as a resource for the student coaches to facilitate success. Monitors and prepares standardized and ad hoc reports relative to peer coach service measures and retention data. Delivers training related to student success and coaching through meetings, workshops, and seminars to student-learners.
• Project Planning, Management, and Assistance (10%) Leads & assists with special projects and strategic planning as needed, which would include a jobs-to-be-done approach for service design and enhancement, along with engaging students in problem-solving as needed. Assists, as needed, with the Student Success Center digital coaching community. Assists, as needed, with actionable analytics work. Assists, as needed, with marketing efforts and information to faculty, staff, and outside organizations regarding Student Success Center initiatives. Schedules, facilitates, and/or monitors orientation and outreach events for new first-year students in collaboration with other ASU units and in accordance with specifications, objectives, and funding limitations of the department as determined by university leadership.
• Flexible Projects and Tasks (15%) Works independently and collaboratively in a dynamic environment and thinks innovatively about best practices for student success, utilizing data and reporting tools to research, analyze, and propose student retention process improvements. Works with department leadership, effectively advocates, leverages, and communicates to various constituents to remove barriers to student success. Provides assistance to department leadership in identifying patterns and strategies for success in ASU student retention. Maintains partnership link with assigned college(s) and staff in other units to facilitate Student Success Center objectives in support of ASU's student retention goal.

Desired Qualifications

• Experience in the supervision of the student workforce
• Experience in advising, coaching, or student development within higher education
• Evidence of effective verbal and written communication skills for establishing and maintaining effective working relationships and completing work objectives
• Experience in organizing, coordinating, and prioritizing work and activities for self and others
• Experience in thriving and working in a fast- paced, high-volume, and dynamic work environment
• Experience supporting college student populations
• Experience in preparing and presenting programming/workshops for specialized populations such as international, multicultural, first-generation, commuter, and/or out-of-state students
• Demonstrated knowledge of college student success and retention practices
• Demonstrated knowledge of issues related to outreach, advocacy, and university resources that support college student retention and success
• Experience using digital platforms to provide service to students
• Proficient in the use of various technology platforms and experience in using Microsoft Office Suite and Google programs

Working environment: Activities are performed in an environmentally controlled office setting, subject to extended periods of sitting, keyboarding, and manipulating a computer mouse. Required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds.

Department Statement

Historically, University College offers students a range of academic services, such as tutoring, career and major exploration classes, success courses, and college transition programs like ASU's First-Year Success program, among others. These programs and initiatives were conceived to support ASU's goal of improving student retention and persistence toward graduation. Today University College is going through an exciting reinvention, focused on broadening its offerings for all learners from every major and at any stage of their academic journey. University College's goal is to disrupt the 20th-century model of higher education by: We design personalized learning experiences to end achievement disparities. We design for an integrated work and learning future. We design services to support learners at scale by using design thinking, analytics, automation, and intelligent agents. University College is guided by five key design principles: Learners First - Begin with a focus on learner's needs. Be Bold - The problems we are working on demand it. Simplify - Remove the unnecessary. Personalize - 1:1. Connect. Care. Create value for the learner. Collaborate - Radically. We are in this together. A wide range of new programs and services is currently under development.

Student Success Center

The Student Success Center, which is part of University College, supports the success and retention of Arizona State University freshmen, sophomores, and transfer students on four campuses through a variety of coaching programs and services. Through its signature peer coaching programs, comprised of highly qualified and responsive upper division and graduate student coaches, the center offers academic support, information, skill development, and advocacy that inspires and empowers students and equips them with skills to be successful in navigating their first or second year at ASU. For more information on our center, please visit https://success.asu.edu/.

University College Information

For more information on University College, please visit https://universitycollege.asu.edu/.

Driving Requirement

Driving is not required for this position.

Location

Campus: Tempe

Funding

No Federal Funding.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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