Senior Student Service Coordinator – Writing Center Tutoring Coordinator

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 53,000 - 59,000; Full time

Job summary

The University of Missouri-Writing Center at University of Missouri-Columbia is seeking a Senior Student Service Coordinator to manage daily operations across three tutoring sites and the Online Writery. The role includes supervising 50-60 undergraduate tutors and coordinating outreach, events, and front desk operations.

You will also train and mentor 15-20 Graduate and professional tutoring staff while supporting Graduate and Undergraduate writing initiatives.

Qualifications

• Bachelor's degree or equivalent combination of education and experience required.
• At least 3 years of related experience.
• Experience tutoring/teaching is preferred.
• Experience managing undergraduate students and working with Graduate students is preferred.
• Experience with program management and/or event planning is preferred.
• Excellent written and oral communication skills.

Responsibilities

• Managing daily operations of Writing Center sites, including on-site supervision.
• Assisting in the scheduling, training, and ongoing evaluations of our 50-60 undergraduate tutoring staff.
• Coordination of the delivery of outreach presentations, event planning, marketing materials, and on-site front desk supervision.
• Facilitating graduate student-focused programming and events
• Assisting with the training and mentoring of our 15-20 Graduate and professional tutoring staff.
• Managing some payroll and personnel data for the Center.
• Other duties as assigned to assist both Graduate and Undergraduate support needs.

Skills

Staff supervision

Program coordination

Event planning

Staff training

Payroll data management

Communication skills

Team leadership

Education

Bachelor's degree or equivalent

Job description

Job Description This position will provide daily management support and coordination of undergraduate-focused programming across the MU Writing Center’s three physical tutoring sites, as well via the Online Writery, our asynchronous writing support application. In addition, part of this position’s duties will be to provide program and event facilitation as well as training and mentoring assistance to our continuously growing Graduate Writing Support programs.

Hiring Department

Learning Center

Job Description

This position will provide daily management support and coordination of undergraduate-focused programming across the MU Writing Center’s three physical tutoring sites, as well via the Online Writery, our asynchronous writing support application. In addition, part of this position’s duties will be to provide program and event facilitation as well as training and mentoring assistance to our continuously growing Graduate Writing Support programs.

Key Responsibilities Include

• Managing daily operations of Writing Center sites, including on-site supervision.
• Assisting in the scheduling, training, and ongoing evaluations of our 50-60 undergraduate tutoring staff.
• Coordination of the delivery of outreach presentations, event planning, marketing materials, and on-site front desk supervision.
• Facilitating graduate student-focused programming and events
• Assisting with the training and mentoring of our 15-20 Graduate and professional tutoring staff.
• Managing some payroll and personnel data for the Center.
• Other duties as assigned to assist both Graduate and Undergraduate support needs.

Shift

The Writing Center provides services Sunday through Friday whenever classes are in session. The standard schedule may include Sundays and at least one evening per week. Specific hours will be communicated in advance.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• Masters, PhD, or terminal degree in writing-focused or writing-related discipline
• Experience tutoring and/or teaching
• Experience managing undergraduate students
• Experience working with Graduate students
• Experience with program management and/or event planning
• Excellent written and oral communication skills

Anticipated Hiring Range

Salary Range: $53,000-$59,000 per year

Grade: GGS 010

University Title: Senior Student Service Coordinator

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Other Information

The University of Missouri Writing Center, a unit of the Office of Academic Support under the Vice Provost of Undergraduate Studies is a free tutoring service that supports any writer at MU, for any writing task, at any time in their process. We provide in-person and video-based appointments during Fall, Spring, and Summer academic semesters, and the Online Writery remains open & active 24/7/365 for asynchronous writing support. In addition to undergraduate supports across all courses, the continuously growing Graduate Writing Support program offers a full suite of year-round writing events aimed at post-baccalaureate students in addition to individual writing support options.

The professional staff at the Writing Center manage a group of 60-80 tutoring staff over varying levels, who directly serve about 15% of student enrollment, averaging 12,000+ student contacts per academic year. Around 30% of those annual contacts come from the Graduate Writing Support program. Finally, the Center’s Graduate Administrative Fellows (GRAdmin) Program includes between four and six year-long graduate student assistants, who provide both tutoring and administrative support. That program also provides administrative training and professional development for the graduate student cohort.

The Writing Center celebrates our 50th anniversary in 2026, and recently celebrated the Online Writery’s 30th anniversary, making it one of the two oldest sources of continuous asynchronous writing support in the nation.

Community Information

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours’ drive from St. Louis and Kansas City, Columbia is Boone County’s largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.