Senior Student Financial Aid Counselor

Lackawanna College; Scranton (Lackawanna County); On-site; USD 38,000 - 52,000; Full time

Job summary

Lackawanna College in Scranton, PA, seeks a Student Financial Service Counselor to provide high-level customer service to students and families. You will be the content expert on federal, state, and institutional financial aid, review eligibility, calculate funding, and explain awards.

The role involves managing application files, coordinating with campus offices, and supporting outreach for scholarships. Strong communication, attention to detail, and knowledge of aid regulations are essential.

Qualifications

• Bachelor’s degree with preferred 5+ years in financial aid.
• Experience with financial aid processes in higher education.
• Knowledge of Starfish, Salesforce, Jenzabar and PowerFaids is highly desirable.

Responsibilities

• Counsel students on financial aid awards and FAFSA results.
• Explain award packages and review eligibility.
• Process FAFSA and required documents.
• Coordinate with other departments and satellite locations.
• Maintain knowledge of federal and state regulations.
• Provide exceptional customer service.

Skills

Interpersonal skills

Customer service

Counseling

NSLDS access

Multitasking

Organization

Professionalism

Teamwork

Public speaking

MS Word

MS Excel

PowerPoint

Education

Bachelor’s Degree in related field

Tools

Starfish

Salesforce

Jenzabar

PowerFaids

Job description

Lackawanna College in Scranton, PA, seeks a Student Financial Service Counselor to provide high-level customer service to students and families. You will be the content expert on federal, state, and institutional financial aid, review eligibility, calculate funding, and explain awards.

The role involves managing application files, coordinating with campus offices, and supporting outreach for scholarships. Strong communication, attention to detail, and knowledge of aid regulations are essential.