Senior Strategy & Operations Manager, SMB Scaled Success

Uber; New York (NY); On-site; USD 131,000 - 145,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Benefits

Job summary

Uber is seeking a Senior Strategy & Operations Manager on the US&C Retail SMB Scaled Growth team to own SMB Scaled Success—how onboarded merchants get visibility, quality, and growth at scale without enterprise-style account management.

You will design and run scaled programs across categories, pairing data analysis with program design and XFN execution across Product, Feed/Discovery, Catalog, Sales/DCO, Marketing, Ops, and Finance.

Qualifications

• Bachelor's degree is required.
• 5–7 years in strategy, operations, growth, consulting, or merchant operations.
• Strong problem-solving with data; SQL required; Excel/Sheets and visualization fluency.
• Track record delivering cross-functional programs in ambiguity; clear written/verbal influence with stakeholders.

Responsibilities

• Scaled Success programs: Design and run visibility/growth toolkits and self-help resources.
• Quality & reliability: Own SMB levers for eCR, found rate, FFR, defects to scale.
• GB & retention post-FOC: Diagnose performance after first order; run experiments to lift gross bookings and 28-day retention.
• XFN advocacy: Partner with Product, Feed, Catalog, Sales/DCO, Marketing on SMB tradeoffs and roadmaps.
• Scaled operating system: Build dashboards, scorecards, and partner workflows so DSC, ops, and self-serve channels deliver outcomes without 1:1 AM.

Skills

SQL

Excel/Sheets

Data visualization

Analytics

Education

Bachelor's degree

Tools

Tableau

Job description

About the Role

Uber is looking for a Senior Strategy & Operations Manager on the US&C Retail SMB Scaled Growth team to own SMB Scaled Success—how onboarded merchants get visibility, quality, and growth at scale without enterprise-style account management.

Retail SMBs drive differentiated local selection and strong unit economics, but many still lack the storefront visibility, catalog quality, and growth support needed to convert and retain. You will design and run scaled programs across categories (alcohol, florists, specialty foods, beauty, pets, Rest of Retail), pairing data analysis with program design and XFN execution across Product, Feed/Discovery, Catalog, Sales/DCO, Marketing, Ops, and Finance.

You will take initiatives from insight → playbook → scaled rollout and influence leadership with clear recommendations.

What You’ll Do

• Scaled Success programs: Design and run visibility/SOV, growth toolkits, integration self-help, and seasonal readiness programs that help onboarded SMBs grow.
• Quality & reliability: Own SMB levers for eCR, found rate, FFR, replacement, and defect—turning insights into playbooks that scale across the long tail.
• GB & retention post-FOC: Diagnose high vs. low performers after first order; run experiments and programs that lift SMB Gross Bookings and 28-day retention.
• XFN advocacy: Partner with Product, Feed, Catalog, Sales/DCO, and Marketing on SMB tradeoffs (including vs. tentpole ENT) and embed scaled success in roadmaps and ops rhythms.
• Scaled operating system: Build dashboards, scorecards, and partner workflows so DSC, ops, and self-serve channels deliver outcomes without 1:1 AM coverage.

Basic Qualifications

• Degree: Bachelor's degree is required
• Experience: 5–7 years in strategy, operations, growth, consulting, or merchant operations.
• Analytics: Strong problem-solving with data; SQL required; Excel/Sheets and visualization fluency.
• Execution & communication: Track record delivering cross-functional programs in ambiguity; clear written/verbal influence with technical and non-technical stakeholders.

Preferred Qualifications

• Marketplace / retail: On-demand grocery or retail experience; SMB vs. enterprise dynamics.
• Merchant / SMB growth: Merchant success, quality, discovery/visibility, or long-tail scaled programs.
• Advanced analytics: Advanced SQL and Tableau (or similar); self-serve analysis and metric validation.
• Quality or discovery: Familiarity with completion/found-rate/defects and/or feed/SOV concepts.
• AI leverage: Comfortable with ChatGPT, Gemini, Claude, Cursor (or similar) to increase productivity.

For New York City, NY-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.