Senior Strategy & Operations Associate, Success Enablement

Relativity; Wilmington (DE); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity is seeking a Senior Strategy & Business Operations Associate to partner with Relativity Success, shaping planning, execution, and value delivery across the department. You’ll blend strategic thought with hands-on operation to turn plans into grounded decisions, working closely with executives and cross-functional teams.

You will help prioritize work, manage dependencies, and provide intelligence for executive reporting and annual planning, while leveraging AI-enabled operations to

Qualifications

• Experience in strategy, operations, consulting, or customer success operations in a SaaS or tech setting.
• Ability to influence senior leaders and translate data into actionable insights.
• Track record of owning decisions in ambiguous, fast-moving environments.
• Capability to manage large workloads with disciplined prioritization.
• Excellent written, verbal, and executive-facing communication skills; familiar with AI-enabled operations.

Responsibilities

• Serve as a strategic thought partner to Success leadership for planning, alignment, and execution.
• Collaborate with Relativity Success teams to translate on-ground insights into prioritization and reporting.
• Assist prioritization for cross-team work, surface dependencies, and manage sequencing.
• Maintain awareness of ongoing work across the department to reflect a complete picture.
• Recommend actions with cross-team dependencies and risks, not just findings.
• Contribute to executive reporting and annual planning with current intelligence.

Skills

Strategy

Business ops

Management consulting

Customer success ops

SaaS

Analytical rigor

Relationship-building

Executive communication

AI-enabled ops

Cross-functional teamwork

Tools

Gainsight

Salesforce

Tableau

Job description

Relativity is seeking a Senior Strategy & Business Operations Associate to partner with Relativity Success, shaping planning, execution, and value delivery across the department. You’ll blend strategic thought with hands-on operation to turn plans into grounded decisions, working closely with executives and cross-functional teams.

You will help prioritize work, manage dependencies, and provide intelligence for executive reporting and annual planning, while leveraging AI-enabled operations to