Senior Strategy & Analytics Manager

Capital One Group; Richmond (VA); On-site; USD 183,000 - 208,000; Full time

Job summary

Capital One seeks a Senior Manager, Business Analysis to apply strategic and analytical skills to major challenges within the Customer Protection organization. You will lead a team of analysts, develop and test strategies, and partner with product, tech, design, and operations to protect customers from fraud.

The role emphasizes driving the analytics agenda, monitoring monthly performance, and delivering long-term, data-driven recommendations to Senior Leaders across the bank.

Qualifications

• Bachelor’s degree in a quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering).
• Experience in quantitative analysis (2+ years) and qualitative analysis (2+ years).
• At least 1 year of people management and 1 year of project management experience.

Responsibilities

• Develop business strategies to drive growth, profitability, and competitive success.
• Own strategic planning with a 1-6 month horizon and coordinate cross‑functional teams.
• Lead analytics and modeling for lending products and pricing strategies.
• Drive marketing insights and customer experience initiatives with rigorous analysis.
• Monitor claims process performance monthly and guide long-term strategy.

Skills

Quantitative analysis

Qualitative analysis

People management

Project management

Education

Bachelor’s Degree in quantitative field

Master’s Degree in Business or quantitative field

Job description

Capital One seeks a Senior Manager, Business Analysis to apply strategic and analytical skills to major challenges within the Customer Protection organization. You will lead a team of analysts, develop and test strategies, and partner with product, tech, design, and operations to protect customers from fraud.

The role emphasizes driving the analytics agenda, monitoring monthly performance, and delivering long-term, data-driven recommendations to Senior Leaders across the bank.