Senior Strategic Partner Manager

DoorDash; Los Angeles (CA); On-site; USD 98,000 - 180,000; Full time

Benefits offered by this job

401(k) matching

Paid parental leave

Wellness benefits

Commuter benefits

Paid time off

Paid sick leave

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash is seeking a Senior Strategic Partner Manager to manage a complex, high-value merchant portfolio within the Los Angeles area. You will operate with autonomy, applying a strategic lens to partnerships and driving growth opportunities across the merchant base.

You will lead quarterly business reviews, influence decisions with data-driven insights, and collaborate with Product, Operations, and Sales to deliver a best-in-class platform experience.

Qualifications

• 5+ years in account management, post-sales, customer success, or related client-facing role.
• Empathize with customer needs and adapt to goals, boosting satisfaction and adoption.
• Merchant-first thinker delivering data-driven QBRs and recommendations.
• Strong ownership mindset with bias for action over completion delays.
• AI tools as core to account management workflow for opportunities and insights.
• Proficient in Google Suite including Sheets/Slides for client decks.
• Experience with SMB or Enterprise clients; Spanish a plus.

Responsibilities

• Own and grow a portfolio of top SMB restaurant partners regionally.
• Lead strategic quarterly business reviews translating data into insights and plans.
• Mitigate churn by identifying risks and driving product adoption.
• Leverage data and AI tools to diagnose inefficiencies and optimize performance.
• Partner cross-functionally with Product, Operations, and Sales to advocate needs.
• Influence senior and C-suite stakeholders with data-driven storytelling.

Skills

Account management

Post-sales

Customer success

Data-driven storytelling

AI in workflow

Tools

Salesforce

Outreach

Sales Navigator

Google Apps

Google Slides

Google Sheets

Job description

About The Team

The Outside Account Management team at DoorDash partners with restaurant merchants to help them grow simply and profitable on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact.

About The Role

As a Senior Strategic Partner Manager, you will manage a more complex and higher-value portfolio of merchants, often including larger or more strategic accounts. You are expected to operate with a high degree of autonomy, bringing a consultative, strategic lens to each partnership. In addition to core account management responsibilities, you will proactively identify growth levers, influence merchant decision‑making, and drive adoption of advanced DoorDash products and solutions. Senior SPMs are also expected to demonstrate leadership within the team—mentoring junior SPMs, sharing best practices, and contributing to broader team initiatives. You’ll take ownership of more sophisticated business challenges, navigate ambiguity, and partner closely with cross‑functional stakeholders to deliver impactful outcomes. This role typically requires deeper experience in account management, sales, or partnerships, along with a strong track record of driving revenue growth and retention.

You’re Excited About This Opportunity Because You Will…

• Own and grow a portfolio of top SMB restaurant partners regionally, consistently meeting or exceeding revenue and retention targets
• Lead strategic quarterly business reviews, translating performance data into clear insights, growth opportunities, and actionable plans
• Proactively mitigate churn by identifying risks early and driving adoption of DoorDash products and solutions that unlock incremental growth
• Leverage data and AI tools to diagnose operational inefficiencies, test improvements, and optimize merchant performance on an ongoing basis
• Partner cross‑functionally with Product, Operations, and Sales to advocate for merchant needs and deliver a best‑in‑class platform experience
• Influence and navigate senior and C‑suite stakeholders through compelling, data‑driven storytelling and strong objection handling

We’re Excited About You Because…

• You have 5+ years of experience in account management, post‑sales, customer success, or a related client‑facing role
• You empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
• You are a thoughtful, merchant first thinker who creates data‑driven recommendations and Quarterly Business Reviews (QBRs)
• You maintain a strong bias for action and an ability to operate as an owner for your book of business
• You use AI as a core part of your account management workflow by prioritizing opportunities, personalizing recommendations, improving efficiency, and validating insights with sound judgment and business context.
• You have knowledge of Google Suite, including Google Slides (creating client‑facing decks) and Google Sheets (can maintain complex spreadsheets)
• You navigate sales and AI tools with ease (Salesforce, Outreach, Sales Navigator, Google Apps)
• You manage a book of business, with experience with higher complexity small‑to‑medium‑size business (SMB) clients, or Enterprise clients
• Spanish speaking is a plus!

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

$97,920—$144,000 USD

$122,400—$180,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.