Strategic Partner Manager II

DoorDash; Dallas (TX); Hybrid; USD 71,440 - 120,000; Full time

Benefits offered by this job

401(k) matching

Parental leave (16 weeks)

Wellness benefits

Commuter benefits

Paid time off & sick leave

Medical, dental, vision

11 holidays

Disability & life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash is hiring a Strategic Partner Manager II to own and grow relationships with a portfolio of SMB restaurant partners. You will operate with autonomy, guiding growth, profitability, and retention while shaping cross‑functional initiatives to scale merchant success.

You will lead strategic reviews, adapt plans as market conditions shift, and drive measurable outcomes across your book of business while partnering with Product, Operations, and Sales teams.

Qualifications

• 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy.
• Proven track record of driving measurable growth and retention across a book of business.
• Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations.
• Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics.
• Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma.
• Strong knowledge of third‑party delivery platforms, logistics, and multi‑sided marketplaces.
• Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations.
• Collaborative mindset with experience serving as a trusted partner and informal mentor within a team.

Responsibilities

• Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction.
• Lead advanced merchant strategy: Conduct high‑impact business reviews focused on larger‑scale growth strategies, profitability, and long‑term success.
• Operate autonomously: Proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve.
• Identify and mitigate risk: Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance.
• Drive expansion and optimization: Recommend and sell DoorDash products that support merchant growth, efficiency, and brand perception.
• Influence cross‑functionally: Partner with Product, Operations, Sales, and other teams—driving action and outcomes without relying on manager escalation.
• Represent the merchant internally: Surface meaningful merchant insights each quarter to inform product improvements, GTM strategy, and internal initiatives.
• Elevate the team: Share best practices, provide feedback on decks and negotiation strategy, and support the development of Partner Managers.

Skills

Account management

Customer success

Executive presence

Restaurant industry knowledge

Analytics

Sales platforms knowledge

Tools

Salesforce

Outreach

Tableau

Sigma

Job description

About The Team

The Outside Account Management team at DoorDash partners with restaurant merchants to help them grow simply and profitably on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact.

About The Role

As a Strategic Partner Manager II (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high‑impact partnerships focused on driving long‑term growth, profitability, and retention for merchants on the DoorDash platform. In this role, you’ll move beyond day‑to‑day account management to guide more strategic merchant conversations—helping partners think holistically about growth, operations, and how to scale their business with DoorDash. You’ll proactively adapt account plans as opportunities and challenges emerge, identify and address risks early, and consistently drive measurable outcomes across your book of business. Beyond your own accounts, you’ll play an influential role across the team—serving as a voice of the merchant internally, shaping cross‑functional initiatives, and sharing best practices that elevate how DoorDash partners with restaurants at scale. You’ll report to a regional manager within Outside Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a DoorDash office.

Key Responsibilities

• Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction
• Lead advanced merchant strategy: Conduct high‑impact business reviews focused on larger‑scale growth strategies, profitability, and long‑term success
• Operate autonomously: Proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve
• Identify and mitigate risk: Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance
• Drive expansion and optimization: Recommend and sell DoorDash products that support merchant growth, efficiency, and brand perception
• Influence cross‑functionally: Partner with Product, Operations, Sales, and other teams—driving action and outcomes without relying on manager escalation
• Represent the merchant internally: Surface meaningful merchant insights each quarter to inform product improvements, GTM strategy, and internal initiatives
• Elevate the team: Share best practices, provide feedback on decks and negotiation strategy, and support the development of Partner Managers

Qualifications

• 4+ years of experience in account management, customer success, or post‑sales roles with increasing scope and autonomy
• Proven track record of driving measurable growth and retention across the majority of a book of business
• Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations
• Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics
• Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma
• Strong knowledge of third‑party delivery platforms, logistics, and multi‑sided marketplaces
• Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations
• Collaborative mindset with experience serving as a trusted partner and informal mentor within a team

Compensation & Benefits

Base salary is localized to work location and may be adjusted based on experience and additional factors. The pay range for this position is $71,440—$120,000 USD with total on‑target earnings (base + commissions) ranging between $102,000—$150,000 USD. In addition to base salary, compensation includes opportunities for sales commission.

DoorDash offers a comprehensive benefits package: 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave (in compliance with applicable laws), medical, dental, vision, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program.

Paid Time Off Details

• For salaried roles: flexible paid time off / vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (≈6.7 hours/month if working 40 hours/week, ≈3.4 hours/month if working 20 hours/week); paid sick time accrued at 1 hour for every 30 hours worked (≈5.8 hours/month if 40 hours/week, ≈2.9 hours/month if 20 hours/week).

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non‑Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and other regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Accommodations

IF you need any accommodations, please inform your recruiting contact upon initial connection.