Senior Strategic Operations Associate, City Performance

United States Digital Space LLC; New York, Washington (NY, District of Columbia); On-site; USD 131,000 - 145,000; Full time

Benefits offered by this job

401(k) plan

Bonus program

Equity award

Benefits

Job summary

United States Digital Space LLC is seeking an Operations Manager to join our US & Canada Rides Operations team. You will lead cross-functional initiatives, develop analytical frameworks, and drive growth while ensuring regulatory compliance across markets.

The role emphasizes data-driven decision making, stakeholder management, and scalable process design, with collaboration across policy, legal, marketing, product, and ops functions to translate insights into action.

Qualifications

• 4+ years of demonstrated experience.
• Bachelor's degree.
• Data-first problem solver with Excel / data management skills.

Responsibilities

• Develop analytical frameworks to support business decision-making.
• Identify priorities such as growth opportunities or operational weaknesses and help drive team strategy and improve processes.
• Build, maintain, communicate, and present detailed reporting at city, regional, and mega-regional levels.
• Present models, findings, and insights to senior management to drive business decisions.
• Excellent stakeholder and project management skills with ability to plan and execute projects of varying time horizons with minimal guidance.
• Collaborate with local and Central Operations teams, policy, legal, marketing, product, and other functions to inform broader initiatives.
• Own functional business strategies and local market strategies, monitoring, correcting, and executing processes.

Skills

Excel

Data management

Stakeholder management

Project management

Attention to detail

SQL experience

AI expertise

Education

Bachelor's degree

Job description

About the Role

the company is looking for a highly motivated individual to join our US & Canada Rides Operations team. If you love managing complex projects and multiple cross-functional partners, and solving problems from both 30,000 feet as well as deep in the details, this is the role for you. The ideal candidate will excel at solving complex problems, managing multiple work streams and engaging with stakeholders so as to deliver on key business goals that ensure regulatory compliance and unlock growth.

We're generating vast amounts of data every day. We use this data to inform everything we do: ensure balance in the marketplace, identify ways to continually make the the company experience better for drivers and riders, deploy incentives and promotions, understand customer behavior, develop and launch new product offerings, and more. Operations Managers are responsible for developing functional business strategies, such as how we comply with regulatory requirements, build and scale processes, manage local markets and identify operational weaknesses.

What You'll Do

• Develop analytical frameworks to support the company in business decision-making
• Identify business priorities such as growth opportunities or operational weaknesses and help drive the team's strategy and improve or innovate processes
• Build, maintain, communicate, and present detailed reporting at city, regional, and mega-regional levels
• Present models, findings, and insights to senior management to drive business decisions
• This role demands excellent stakeholder and project management skills, as well as the ability to both plan and execute projects of varying time horizons and scope with minimal guidance
• Collaborate with local and other Central Operations teams, as well as policy, legal, marketing, product, and other functions, to ensure that insights inform broader critical initiatives
• Own functional business strategies as well as local market strategies, and your team will be responsible for monitoring, correcting, and executing business processes

Basic Qualifications

• 4+ years of demonstrated experience
• Bachelor's degree
• Data-first problem solver with excellent Excel / data management skills

Preferred Qualifications

• 5-7 years of demonstrated experience
• SQL experience + AI expertise
• Strong attention to detail, history of delivering high-quality output, and comfort with ambiguity in a constantly evolving environment
• Self-motivated, works independently and possesses strong organization and prioritization skills
• Proven track record balancing critical tasks and consistently delivering
• Strong communication and project management skills
• Ability to distill complex data into simple and digestible takeaways for senior leaders and managers
• Experience working with strategy development, weighing tradeoffs, and making confident recommendations and plans

For New York City, NY-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For Washington, DC-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For all US locations, you will be eligible to participate in the company's bonus program, and may be offered an equity award & other types of comp.

All full-time employees are eligible to participate in a 401(k) plan.

You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and the company's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

the company is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.