Senior Strategic Operations Associate, Earner Marketplace

United States Digital Space LLC; West Covina (CA); On-site; USD 131,000 - 145,000; Full time

Benefits offered by this job

401(k) plan

Equity awards

Bonus program

Job summary

United States Digital Space LLC seeks a Sr Strategic Operations Associate for the Earner Marketplace & Matching team in the US & Canada Mobility business. You will tackle pricing, incentives, matching, and other levers to balance reliability and driver experience, while supporting long-term supply.

You will work with product, engineering, data science, and operations to launch and optimize pricing and matching capabilities.

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, Economics, or related field.
• MBA or advanced degree is a plus.

Responsibilities

• Driver Pricing & Matching: shape how pricing and matching evolve, support launches, improve marketplace efficiency and reliability.
• Marketplace performance: understand health metrics, identify trends, lead investigations, translate findings into recommendations.
• Data-driven decision making: use data to test hypotheses, evaluate experiments, and anticipate effects across the marketplace.
• Cross-functional collaboration: work with Product, Engineering, Data Science, and Operations to bring capabilities to life.

Skills

SQL

Python

Excel

BI tools

Education

Bachelor's degree

MBA or advanced degree

Job description

About the Role

We are seeking a dynamic and analytical Sr Strategic Operations Associate to join the Earner Marketplace & Matching team within the company's US & Canada Mobility business.

The Earner Marketplace & Matching team tackles some of the company's most interesting marketplace optimization challenges. We shape the earner side of the marketplace through driver pricing, incentives, positioning, matching, and other marketplace levers-balancing reliability and efficiency today while supporting a healthy driver experience and sustainable supply over the long term.

In this role, you will work at the intersection of marketplace strategy, analytics, and technology. Partnering closely with Product, Engineering, Data Science, and Operations, you will help launch and optimize sophisticated pricing and matching capabilities, investigate complex marketplace dynamics, and identify opportunities to improve how the marketplace works for drivers, riders, and the company.

This is a highly analytical role in a complex, interconnected marketplace where changes in one area can have meaningful effects elsewhere. You will dig into large datasets, develop hypotheses, evaluate experiments and tradeoffs, and turn your findings into recommendations that shape real business and technology decisions. The ideal candidate enjoys getting deep into difficult problems, connecting the dots across systems, and working with others to turn insights into impact.

What You Will Do

Driver Pricing & Matching: Play a key role in shaping how the company's Driver Pricing and Matching capabilities evolve and perform. Support major launches, identify opportunities to improve marketplace efficiency and reliability, and partner with Product and Tech teams to turn marketplace insights into meaningful improvements for drivers and riders.

Marketplace performance: Develop a deep understanding of marketplace health and the performance of Driver Pricing and Matching. Spot emerging trends and opportunities, lead deep-dive investigations to understand what's driving them, and translate your findings into clear recommendations and action.

Data-driven decision making: Use data to unpack complex marketplace dynamics, test hypotheses, and inform important decisions. Evaluate experiments and rollout plans, understand how pricing, matching, incentives, and other marketplace levers interact, and anticipate the broader effects of changes across the marketplace.

Cross-functional collaboration: Work closely with Product, Engineering, Data Science, and Operations to bring new marketplace capabilities to life and continuously improve existing ones. Bring a strong business and Operations perspective to technical problems, help teams navigate tradeoffs, and drive initiatives from analysis through execution.

Basic Qualifications

• Education: Bachelor's degree in Business, Engineering, Computer Science, Economics, or a related field; MBA or advanced degree is a plus. Experience: 5+ years of experience in Operations, Product Management, Analytics, Strategy, or a related field. Experience in fast-paced, high-growth environments is a plus. Analytical skills: Strong analytical and problem-solving skills, with experience using data and analytical tools such as SQL, Python, Excel, or BI tools to derive actionable insights and inform decisions.

Preferred Qualifications

• Problem solving: Enjoys tackling complex, ambiguous problems, structuring them clearly, and developing thoughtful, data-backed recommendations. Communication: Strong written and verbal communication skills, with the ability to make complex ideas clear to technical and non-technical audiences. Stakeholder management: Ability to build strong cross-functional relationships, influence without formal authority, and drive progress across multiple teams. Strategic mindset: Ability to dive deep into the details while connecting individual decisions and marketplace levers to broader business outcomes.

For New York City, NY-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year. For all US locations, you will be eligible to participate in the company's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. Ready to Ride? This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and the company's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. the company is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.