Senior Strategic Deployment Manager

Socket.dev; Redwood City (CA); On-site; USD 170,000 - 260,000; Full time

Benefits offered by this job

Medical, dental, vision

DoorDash credits

Wellness stipend

Commuting stipend

Phone & internet

Visa sponsorship

Job summary

Socket.dev is hiring a Senior Strategic Deployment Manager to lead enterprise engagements from discovery through deployment. You will own strategic initiatives, build roadmaps, and work with C-suite stakeholders to demonstrate ROI.

This senior role involves creating a new Applied AI playbook and working with Forward Deployed Engineers to align product and customer outcomes. The position requires 2–8 years in strategic customer-facing roles at tech firms and a willingness to work a 9-to-9

Qualifications

• Experience communicating with C-suite stakeholders and building business cases.
• Ability to lead discovery and define customer problems in large enterprise settings.
• Comfort operating in ambiguity and owning strategic engagements end-to-end.

Responsibilities

• Lead enterprise discovery and define customer problems with roadmaps.
• Communicate with C-suite stakeholders and build ROI-focused business cases.
• Own deployments through adoption and expansion with engineering partners.

Skills

Executive communication

Discovery leadership

Strategic planning

ROI modeling

Problem solving

Product thinking

Ambiguity tolerance

Cross-functional collaboration

Education

Bachelor's degree

Job description

About the company

Our client builds voice AI agents for call centers, helping thousands of customers support sales, service, and logistics workflows. The company has grown from $5M to $80M ARR in one year and is building an Applied AI function to bring its technology into large enterprise environments.

The role

We are hiring a Senior Strategic Deployment Manager to lead complex enterprise engagements from discovery through deployment and expansion. This is a senior individual-contributor role for a strategic, customer-facing operator who can work with C-suite stakeholders, build a compelling business case, and turn ambiguous opportunities into durable customer outcomes. You will help build a new playbook and function from the ground up.

What you'll do

• Lead enterprise account discovery, define customer problems, and build roadmaps from zero to one.
• Communicate with C-suite stakeholders and create business cases that show clear ROI.
• Own strategic engagements through deployment, adoption, and expansion.
• Work in pods with Forward Deployed Engineers, owning strategy and commercial outcomes while partnering on technical delivery.
• Bring structured customer insight back to product and engineering partners.
• Create repeatable deployment playbooks for the new Applied AI function.

What we're looking for

• 2 to 8 years of relevant experience as a senior analyst or consultant at an MBB or Big Four firm, or in a forward-deployed, deployment, strategy, or other strategic customer-facing role at a reputable technology company.
• Experience navigating enterprise accounts, leading discovery, and communicating effectively with executive stakeholders.
• Strong problem solving, product thinking, high ownership, and comfort operating in ambiguity.
• A bachelor's degree from a top-tier university.
• Willingness to work a 996 schedule: 9 AM to 9 PM, six days per week.

Bonus points

• Experience at a venture-backed startup.
• A computer science or quantitative degree.
• Experience building a new customer-facing function or playbook from scratch.

Compensation and benefits

• Base salary of $170K to $260K, with competitive equity.
• 100% medical, dental, and vision coverage.
• $70 per day in DoorDash credit, $200 per month for wellness, and $300 per month for commuting.
• Phone and internet stipends.

Location and work model

• Five days per week onsite in Redwood City, California, or New York City, New York.
• Up to 50% travel to customers.
• Visa sponsorship and visa transfers are available.